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8.2

Random crashes with Crystal Reports 9

Asked by acerola in Crystal Reports Software

I have a Windows Server 2003 r2 sp2, clean install, with Crystal Reports 9.2 sp7. This server is dedicated only to serving  reports through standard asp. I use both html and activex viewers.

It works fine sometimes and sometimes I get the error message:

The oPageEngine object was not created or is not in scope. Please check that the Viewer is referencing rptserver.asp in the correct virtual directory. It is also possible that the ReadRecords method failed. Ensure that you are logging on to the datasource correctly and have provided values for Parameter Fields.

It is pretty random. I get the error for like 10 to 50% of the reports I request. If I request again, I get it right.

Checking the event viewer I see several of these:

Event Type:      Warning
Event Source:      W3SVC
Event Category:      None
Event ID:      1009
Date:            9/24/2009
Time:            7:41:54 PM
User:            N/A
Computer:      
Description:
A process serving application pool 'AppPool #1' terminated unexpectedly. The process id was '3220'. The process exit code was '0x80'.

Event Type:      Information
Event Source:      W3SVC
Event Category:      None
Event ID:      1074
Date:            9/24/2009
Time:            7:41:22 PM
User:            N/A
Computer:      
Description:
A worker process with process id of '5508' serving application pool 'AppPool #1' has requested a recycle because the worker process reached its allowed processing time limit.  

Event Type:      Information
Event Source:      Application Popup
Event Category:      None
Event ID:      26
Date:            9/24/2009
Time:            7:23:16 PM
User:            N/A
Computer:      
Description:
Application popup: w3wp.exe - Application Error : The instruction at "0x0385e38a" referenced memory at "0x0385e38a". The memory could not be "read".

Click on OK to terminate the program

And this last one pops up a dialog on the server's screen. I googled these errors but none of the solutions presented worked. It has been suggested that these errors began after applying sp1 on Windows.

Any ideas?
[+][-]10/05/09 08:43 PM, ID: 25501740Accepted Solution

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About this solution

Zone: Crystal Reports Software
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Solution Provided By: acerola
Participating Experts: 1
Solution Grade: A
 
[+][-]09/24/09 04:15 PM, ID: 25418883Author Comment

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[+][-]09/27/09 08:37 AM, ID: 25434230Expert Comment

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[+][-]09/27/09 11:09 AM, ID: 25434808Author Comment

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