|
[x]
Posted via EE Mobile
|
||
Search, ask, and monitor your questions on the go with EE Mobile. Visit Experts Exchange from your mobile device and never be out of touch again. |
||
| Question |
|
[x]
Attachment Details
|
||
|
[x]
The Solution Rating System
|
||
With so many solutions, how can you tell which solutions are most likely to help you and which ones are not? To provide you with a tool to use, we rate our solutions based on various elements that most accurately determine if a solution is a quality solution. To explain what factors affect the solution rating, here are the elements we take into consideration when formulating our solution rating.
Your Input Matters If you have any suggestions that you would like to make for our rating system, please ask a question in the Suggestions Zone of Community Support. Thank you! |
||
1: 2: 3: 4: 5: 6: 7: 8: 9: 10: 11: 12: 13: 14: 15: 16: 17: 18: 19: 20: 21: 22: 23: 24: 25: 26: 27: 28: 29: 30: |
SELECT distinct cci.callid "TicketNo",
to_char(cci.ondate,'dd/mm/yyyy hh:mi AM') "Logged Date",
mvc.CATEGORYNAME "Problem Category",
mvc.MODULEname "Problem Type",
mvc.EVENTname "Problem Item",
cci.STATUSNAME "Status",
mvc.SEVERITYNAME "Severity",
mvc.Problemsummaryname "Problem Summary",
mvc.LOGGEDFROMCCNAME "Location",
cci.USERNAME "Ticket Initiator",
cci.SPUSERNAME "Solution Provider",
substr(c.errormessage,1,25) "Problem Description",
dense_rank() over(order by cci.CALLID desc) as id,
to_char(cci.SOLVEDDATE,'dd/mm/yyyy hh:mi AM') "SolvedDate",
to_char(ST.ClosedDate,'dd/mm/yyyy hh:mi AM') "ClosedDate",
((cci.TOTALEFFORTHOURS + cci.EFFORTHOURS) + trunc((cci.TOTALEFFORTMINUTES + cci.EFFORTMINUTES)/60))
|| ' Hr.s ' || mod((cci.TOTALEFFORTMINUTES + cci.EFFORTMINUTES),60) || ' min.s' "Effort"
FROM
tbl_call_currentInfo cci,
mv_call mvc,call c, tbl_solutiontrace ST
where cci.callid=mvc.ticketno and cci.callid=c.callid
AND ST.CallId = cci.CallId
AND ST.TraceId = c.TraceId
AND mvc.categoryid = 5
AND cci.statusid in (2,4)
AND ((cci.SOLVEDDATE >= trunc(to_date('26/06/2009', 'dd/mm/yyyy hh:mi:ss AM'))
and cci.SOLVEDDATE <= to_date('01/07/2009','dd/mm/yyyy hh:mi:ss AM'))
or (cci.CLOSEDDATE >= trunc(to_date('26/06/2009', 'dd/mm/yyyy hh:mi:ss AM'))
and cci.CLOSEDDATE <= to_date('01/07/2009','dd/mm/yyyy hh:mi:ss AM' )))
ORDER BY cci.CALLID DESC;
|
Advertisement
| Hall of Fame |
