I am getting this error on a crm 3.0 installation a a win server 2003 wit one user:
Authentication Error
Microsoft CRM could not log you on to the system. Make sure your user
record is enabled and that you have been assigned at least one security
role. For more information, contact your system administrator.
The user is listed on the deployment manager > user manager with admin security.
The user gets this error in outlook, NOT when he connects to the crm via the web browser ...
Does anybody have an idea what could be the problem here? sql?
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Redwulmf, thanks for your answer.
I checked the settings:
Under HKCU I see the MSCRM folder, but there is almost nothing in it.
Under HKLM I see the MSCRM foklder with content.
The ServerURL = http://S002/MSCRMServices,
I cannot see the Platformroot key.
CRM is running on port 80 instead of 5555. So I can connect via http://servername
Should I change that key to "http://S002/" ? what about the Platformroot key?
ow, my bad, I was looking at the server's registry.
If I look at the client registry, the url is
http://server:80/MSCRMServ
I changed it to http://server
Still the same error in outlook .... I can connect to the web client though ...
I compaired my colleague's registry with mine (where everything is working).
both keys are set to http://server/MSCRMService
anything else I can check?
The Platformroot key *must* have /MSCRMServices at the end!
If the CRM site is running on port 5555, the ServerURL and the Platformroot must be http://s002:5555/MSRCMServ
and the WebAppUrl key (sorry I didn't mention this before) should be http://s002:5555.
As long as http://s002:5555 also works in the Browser.
it is set to http://server/MSCRMService
He can connact via the url > http://server, but not via the ms outlook interface... .
It looks like it's using a different userid via the outlook interface??
Business Accounts
Answer for Membership
by: Redwulf__53Posted on 2006-06-06 at 00:43:18ID: 16840365
No not SQL; the CRM client doesn't connect directly to sql.
The fact that the user can connect through the Browser, indicates the server system is setup correctly.
My guess is that a different URL has been entered during the SfO installation... Verify that it is the same. The URL can be found in the regustry of the client PC (start->run->regedit.exe)
HKEY_CURRENT_USER\Software
Keys to check: ServerURL and Platformroot.
If the client connects through the browser with http://crm, and the SfO client connects with http://crm.mydomain.com, make sure crm.mydomain.com is added to the Trusted Sites or Intranet zone in Internet Explorer security settings.