...Demand Tools is primarily for data cleanup, data update and deduping.
Crystal Reports is for Reporting.
So it also depends what you are trying to do
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Is there an ODBC DSN or OLE DB connection available with the Salesforce CRM?
I am trying to find out if there is a way to connect to the back end Salesforce database using an ODBC or OLE DB connection. If so, what sort of Driver or OLE DB provider is necessary to make the connection?
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by: jennynoverPosted on 2007-03-01 at 13:09:26ID: 18635774
You can use tools written by others in the AppExchange, such as CRMFusion's Demand Tools which you download to your PC and which connects into the data through the back end (using your login ID). That service has a cost to commercial users and is free to nonprofits.
You can download the data and build an offline access version that you can manipulate (using either SFs native "data loader" or using Demand Tools Backup utility which creates an offline mdb file for you).
I believe Crystal Reports is available for SF on the AppExchange
Or if you are a developer, you can develop a backend utility using the SF development environment.