Good Morning ~
I am fairly new to Microsoft CRM, and I have been searching for an answer to this question with no luck. Since Microsoft CRM is linked to Active Directory, if you delete the AD account for an old employee, it causes problems with all accounts associated with their user account in CRM. So, how do you resolve this? We have been told you cannot delete a user account in CRM, but we cannot continue to keep their AD account on the network side.
What are the proper steps to delete the CRM account so that we can delete their AD account?
Thanks in advance...
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The only problem with that is with the sales team they don't always know exactly who is gong to replace that person for weeks or even months.
I reference to the AD account...our network administrator team does not want to have to manage a bunch of disabled users. It's much cleaner for them to delete the accounts. What problems occur if we do this?
I have two questions to follow-up with that solution...(1) what happens if these users return? Once their AD account is recreated, can I re-enable their old CRM account, or would I have to recreate a new account?, and (2) is it okay to actually delete CRM accounts? A couple of years into having this system in production I could see the disabled users growing and growing. Are there aren issues if you delete a CRM account?
crm users are linked to ad accounts by the domain name, recreate the ad account with the same name and it should just work.
you can delete them manually, but you need to ensure you delete or reassign everything related to the user. all activities, cases, orders, everything, even closed ones. you'll have to anually update the database to do it but you'l have to manually remove the user's database record anyway.
>rfgkev
>>crm users are linked to ad accounts by the domain name, recreate the ad account with the same
>>name and it should just work.
Looks like It does not work (just have the same problem here): CRM users are linked to AD accounts by AD UID, not domain name.
As a result, as soon as you delete user account in AD and disable appropriate CRM user, this link is broken. Creating new AD account with the same domain name will have different UID and will not be related with old CRM user.
Moreover, CRM will not be able to enable disabled CRM user in this case (at least, that what I got on my system). Restoring the deleted AD user should help in this situation, though: http://support.microsoft.c
So I recommend to be careful with AD accounts deleting even for deactivated CRM users.
>>bucball2007:
>>...(1) what happens if these users return? Once their AD account is recreated, can I re-enable their
>>old CRM account, or would I have to recreate a new account?, and
>>(2) is it okay to actually delete CRM accounts?
sounds like you are asking about CRM users (not accounts). In CRM 3.0, it is not possible to _delete_ a user; user can be deactivated only:
http://crmuser.blogspot.co
http://groups.google.com/g
Business Accounts
Answer for Membership
by: rfgkevPosted on 2007-09-17 at 05:07:47ID: 19904210
1. If you need any of the associated contacts/accounts, reassign them to another user.
2. Disable the user
Instead of deleting the AD account, you could just disable it and remove all security roles from it.