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10.26.2007 at 08:38AM PDT, ID: 22920496 | Points: 500
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My workflow rule does not work in Microsoft Dynamics CRM 3

Asked by chrisbarr35 in CRM Software, Microsoft Dynamics

Tags: , , ,

Hi

I have the following problem which hopefully you can help me on.

I am using Microsoft Dynamics CRM and have created the following workflow rule:

When case is created:
if:
Case.Case Type2 = Remote/Tel
then:
Email To: name, subject etc.
end if:

Although the rule is activated - and I have created cases since activating the rule - nothing shows up in the workflow monitor apart from one old rule in quotes which is paused.

Also I know email from CRM works because I setup the CRM server to forward emails to the Exchange server which sends the emails out okay - when emails are sent via the web based interface in CRM they arrive okay.

Any thoughts or ideas would be good.

Thanks in advance

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[+][-]11.02.2007 at 04:16AM PDT, ID: 20199539

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[+][-]11.16.2007 at 01:04AM PST, ID: 20296950

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[+][-]11.16.2007 at 01:20AM PST, ID: 20297007

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