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11.08.2007 at 06:49AM PST, ID: 22947395
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7.0

CRM Client becomes unresponsive

Asked by DCTIT in CRM Software

Tags: , ,

We are experiencing some trouble with our CRM clients locking up or crashing.  It appears to happen at random on the clients without any sort of pattern that I can tell.
The clients are running Windows XP SP2 with Outlook 2003.  They all should all be up to date or very close with Windows updates.  All clients are running at least Rollup1 for CRM 3.0.  About half are running Rollup2.
What will happen is that the user will be within Outlook and using CRM and then all of the sudden the go to click on something and the CRM window will go blank. Other times the screen will show but it will stop responding to inputs.  They can go back in click on their inbox within Outlook as they would normally, but the CRM portion will be completely unresponsive.
Usually if the client closes out of Outlook and waits 10-15 seconds and then reopens Outlook, CRM will start to function again.
The web version works perfectly even if that particular user/computer is experiencing problems with the Outlook client at that time.
Unfortunately there really isnt any information in the event logs regarding what happened.
Is there a way to turn on more verbose logging or has anyone else experience this and found a solution at all?
Im not sure if I provided all of the information to you but if you need anything else just ask.
Thanks,
Joe
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[+][-]11.15.2007 at 09:15AM PST, ID: 20290581

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[+][-]11.15.2007 at 03:04PM PST, ID: 20293675

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[+][-]11.16.2007 at 03:33PM PST, ID: 20302339

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[+][-]11.26.2007 at 09:21AM PST, ID: 20351349

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[+][-]01.15.2008 at 06:48AM PST, ID: 20662979

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[+][-]01.17.2008 at 07:53AM PST, ID: 20682433

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[+][-]01.29.2008 at 07:49AM PST, ID: 20768825

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About this solution

Zone: CRM Software
Tags: crm, client, unresponsive
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Solution Provided By: DCTIT
Participating Experts: 3
Solution Grade: A
 
 
 
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