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11.08.2007 at 12:10PM PST, ID: 22948512
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8.0

MSCRM Fax Router Service Timing Out = Error in Event Viewer

Asked by MFredin in CRM Software, Microsoft IIS Web Server, SBS Small Business Server

Tags: , , ,

I installed MS CRM 3.0 on my Windows 2003 SBS and everything seems to work fine until for some reason the Fax Router Service errors out and I can't connect to CRM anymore.  I run iisreset.exe and it starts up again and I can connect.... until it happens again.  I have read some posts of others with the same error and I can't seem to get it fixed... yesterday I created a new App Pool in IIS and assigned CRM to it... still getting the error.

Here is what I get in event viewer...  

Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceException: Failed to initialize the fax analysis module for folder: [CRMServerUrl:'http://SRV1:5555' Folder:'C:\Program Files\Microsoft CRM\Server\bin\fax\incoming'] (Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceException: Failed to load users for fax recognition purposes for folder: [CRMServerUrl:'http://SRV1:5555' Folder:'C:\Program Files\Microsoft CRM\Server\bin\fax\incoming'] (System.Net.WebException: The operation has timed-out.
   at System.Web.Services.Protocols.WebClientProtocol.GetWebResponse(WebRequest request)
   at System.Web.Services.Protocols.HttpWebClientProtocol.GetWebResponse(WebRequest request)
   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
   at Microsoft.Crm.Platform.Proxy.BizUser.WhoAmI()
   at Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceCore.LoadUsers(FaxSinkServiceFolder faxSinkServiceFolder, ArrayList contactInfoArrayList, Guid& setupUserId, Guid& setupUserBusinessId)). ---> System.Net.WebException: The operation has timed-out.
   at System.Web.Services.Protocols.WebClientProtocol.GetWebResponse(WebRequest request)
   at System.Web.Services.Protocols.HttpWebClientProtocol.GetWebResponse(WebRequest request)
   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
   at Microsoft.Crm.Platform.Proxy.BizUser.WhoAmI()
   at Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceCore.LoadUsers(FaxSinkServiceFolder faxSinkServiceFolder, ArrayList contactInfoArrayList, Guid& setupUserId, Guid& setupUserBusinessId)
   --- End of inner exception stack trace ---
   at Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceCore.LoadUsers(FaxSinkServiceFolder faxSinkServiceFolder, ArrayList contactInfoArrayList, Guid& setupUserId, Guid& setupUserBusinessId)
   at Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceCore.SetupFaxAnalysisModule(FaxSinkServiceFolder faxSinkServiceFolder)). ---> Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceException: Failed to load users for fax recognition purposes for folder: [CRMServerUrl:'http://SRV1:5555' Folder:'C:\Program Files\Microsoft CRM\Server\bin\fax\incoming'] (System.Net.WebException: The operation has timed-out.
   at System.Web.Services.Protocols.WebClientProtocol.GetWebResponse(WebRequest request)
   at System.Web.Services.Protocols.HttpWebClientProtocol.GetWebResponse(WebRequest request)
   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
   at Microsoft.Crm.Platform.Proxy.BizUser.WhoAmI()
   at Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceCore.LoadUsers(FaxSinkServiceFolder faxSinkServiceFolder, ArrayList contactInfoArrayList, Guid& setupUserId, Guid& setupUserBusinessId)). ---> System.Net.WebException: The operation has timed-out.
   at System.Web.Services.Protocols.WebClientProtocol.GetWebResponse(WebRequest request)
   at System.Web.Services.Protocols.HttpWebClientProtocol.GetWebResponse(WebRequest request)
   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
   at Microsoft.Crm.Platform.Proxy.BizUser.WhoAmI()
   at Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceCore.LoadUsers(FaxSinkServiceFolder faxSinkServiceFolder, ArrayList contactInfoArrayList, Guid& setupUserId, Guid& setupUserBusinessId)
   --- End of inner exception stack trace ---
   at Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceCore.LoadUsers(FaxSinkServiceFolder faxSinkServiceFolder, ArrayList contactInfoArrayList, Guid& setupUserId, Guid& setupUserBusinessId)
   at Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceCore.SetupFaxAnalysisModule(FaxSinkServiceFolder faxSinkServiceFolder)
   --- End of inner exception stack trace ---
   at Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceCore.SetupFaxAnalysisModule(FaxSinkServiceFolder faxSinkServiceFolder)
   at Microsoft.Crm.Tools.FaxConnectorService.FaxSinkServiceCore.ExecuteService()

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[+][-]11.19.2007 at 03:04PM PST, ID: 20316429

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About this solution

Zones: CRM Software, Microsoft IIS Web Server, SBS Small Business Server
Tags: fax, crm, error, router
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Solution Provided By: dhoustonie
Participating Experts: 2
Solution Grade: A
 
 
 
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