Question

Sending Email in C# using CRM

Asked by: Pkotian

Hi,

Iam tryig to send email in my code behind using CRM. But whenever i try i am getting "erver could not process teh request" error. I have attached the code here. Iam very new to the CRM. iam getting teh error in the line
SendEmailResponse res = (SendEmailResponse)service.Execute(req);
i think that it might be the problem with callerGUId i provide. Is there any particlar GUID i needs to give like administartors GUID. Actually i tried with users GUID.

 Please can anyoe help me to overcome with this error ASAP

Thanks
Pkotian

public  bool Run()
		{
         bool success = false;
 
         try
         {
 
            CrmService service = new CrmService();
            service.Credentials = System.Net.CredentialCache.DefaultCredentials;
 
            // Get the ID of the system user.
            WhoAmIRequest userRequest = new WhoAmIRequest();
            WhoAmIResponse user = (WhoAmIResponse) service.Execute(userRequest);
 
            #region Setup Data Required for this Sample
 
            // Create an email message.
            email email = new email();
            email.torecipients = "someone@example.com";
            email.subject = "Please disregard now ";
            email.description = "This is a test message. Please disregard now ";
 
            CrmBoolean direction = new CrmBoolean();
            direction.Value = true;
            email.directioncode = direction;
 
            TargetCreateEmail targetCreate = new TargetCreateEmail();
            targetCreate.Email = email;
 
            CreateRequest request = new CreateRequest();
            request.Target = targetCreate;
 
            CreateResponse response = (CreateResponse)service.Execute(request);
            Guid emailID = response.id;
 
            #endregion
 
            // Specify the system user who is sending the message.
            service.CallerIdValue = new CallerId();
            service.CallerIdValue.CallerGuid = new Guid("08a3c4ce-98a7-dc11-be35-0018f80b1359"); //user.UserId;
 
            // Create a SendEmail request.
            SendEmailRequest req = new SendEmailRequest();
                        req.EmailId = emailID;
            req.TrackingToken = "";
            req.IssueSend = true;
 
            // Send the email message.
            SendEmailResponse res = (SendEmailResponse)service.Execute(req);
 
            #region check success
 
            if( !res.Subject.Equals(""))
               success = true;
 
            #endregion
 
            #region Remove Data Required for this Sample
 
            // Delete the email message.
            service.Delete(EntityName.email.ToString(), emailID);
         
            #endregion
         }
         catch(System.Web.Services.Protocols.SoapException)
         {
            // Perform error handling here.
         }
 
         return success;
}

                                  
1:
2:
3:
4:
5:
6:
7:
8:
9:
10:
11:
12:
13:
14:
15:
16:
17:
18:
19:
20:
21:
22:
23:
24:
25:
26:
27:
28:
29:
30:
31:
32:
33:
34:
35:
36:
37:
38:
39:
40:
41:
42:
43:
44:
45:
46:
47:
48:
49:
50:
51:
52:
53:
54:
55:
56:
57:
58:
59:
60:
61:
62:
63:
64:
65:
66:
67:
68:
69:
70:
71:

Select allOpen in new window

This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.

Subscribe now for full access to Experts Exchange and get

Instant Access to this Solution

  • Plus...
  • 30 Day FREE access, no risk, no obligation
  • Collaborate with the world's top tech experts
  • Unlimited access to our exclusive solution database
  • Never be left without tech help again

Subscribe Now

Asked On
2008-02-11 at 20:33:48ID23155188
Tags

C#,CRM

,

IE 6.0

Topics

CRM Software

,

SendMail Email Server

,

Microsoft Visual C#.Net

Participating Experts
2
Points
250
Comments
16

Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.

  • "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
  • "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
  • "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.

See what Experts Exchange can do for you.

Got a question?

We've got the answer.

Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.

Screenshot of Experts Exchange Knowledgebase

Need individual assistance?

Our experts are ready to help.

If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.

Screenshot of Experts Exchange Knowledgebase

Want to learn from the best?

Read articles from industry experts.

Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.

Screenshot of an Article

Working on a long term project?

Store your work and research.

Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.

Screenshot of Experts Exchange Knowledgebase

Access the answers to your technology questions today.

Subscribe Now

30-day free trial. Register in 60 seconds.

What Makes Experts Exchange Unique?

Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Trusted by the world's most respected brands.

image of each brand's logo

Faithfully serving IT professionals since 1996.

Experts Exchange Logo

Try it out and discover for yourself.

Subscribe Now

30-day free trial. Register in 60 seconds.

Related Solutions

  1. TCO of CRM
    Hi: Iam looking for ready made excel sheet to calculat the TCO of CRM for five years? Can you help. Thanks
  2. CRM mailbox/email holding bin growing
    Hi, we have been using CRM 3.0 with the Exchange routing tool successfully for several months now, this last week I've noticed the 'crm email holding bin' or mailbox is catching all email regardless of whether or not its been tagged in the CRM, basically a copy of all emails ...
  3. CRM 4.0 mail to crm is solved
    When i receive a mail in my outlook and i send this mail to the crm then it gets the status in crm "solved" can this be changed to "open" in default?

Free Tech Articles

  1. WARNING: 5 Reasons why you should NEVER fix a computer for free.
    It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
  2. SCCM OSD Basic troubleshooting
    SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
  3. Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
    This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
  4. Create a Win7 Gadget
    This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
  5. Outlook continually prompting for username and password
    There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
  6. Backup Exchange 2010 Information Store using Windows Backup
    There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...

Cloud Class Webinars

  1. Avoiding Bugs in Microsoft Access
    Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
  2. Top 10 Best New Features in Visio 2010
    Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
  3. IT Consultant Business Secrets Revealed
    Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
  4. Disaster Recovery and Business Continuity
    Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
  5. Organize Your Visio Diagrams with Containers and Lists
    Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
  6. How to Us Objects, Properties, Events and Methods in Microsoft Access
    Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...

Join the Community

Give a Little. Get a Lot.

Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.

Join the Community

Answers

 

by: bmosoftwarePosted on 2008-02-11 at 21:43:09ID: 20872723

Hi Pkotian,

A couple of things, that code looks like it comes straight out of the Sdk, unfortunately there have been some problems with some of the sample code in the Sdk for CRM 4.0, especially the earlier versions. Please make sure you have downloaded the latest version http://www.microsoft.com/downloads/details.aspx?FamilyID=82e632a7-faf9-41e0-8ec1-a2662aae9dfb&DisplayLang=en

Additionally the user that you are sending from, make sure that they have an email address specified on their user record, otherwise sending emails won't work and will generate the error you are getting.

Also the user you are sending to... someone@example.com needs to exist as an email address against a record in the system otherwise you will also not be able to send. I have put some sample code below using the acitivityparty method rather than the torecipients, the code send an email to the user who is creating the email (as a test), once you are sure that this works you can change the activitypart accordingly.

          Guid emailID = new Guid();
                try
                {
                    // Create an activity party for the email
                    CrmSdk.activityparty party = new MyCrmSdk.activityparty();
                    party.partyid = new MyCrmSdk.Lookup();
                    party.partyid.type = MyCrmSdk.EntityName.systemuser.ToString();
                    party.partyid.Value = systemUser.UserId;
 
                    // Create an email message.
                    CrmSdk.email email = new MyCrmSdk.email();
 
                    // Set email properties
                    email.to = new MyCrmSdk.activityparty[] { party };
                    email.from = new MyCrmSdk.activityparty[] { party };
                    email.subject = Subject;
                    email.description = Body;
 
                    CrmSdk.CrmBoolean direction = new MyCrmSdk.CrmBoolean();
                    direction.Value = true;
                    email.directioncode = direction;
 
                    CrmSdk.TargetCreateEmail targetCreate = new MyCrmSdk.TargetCreateEmail();
                    targetCreate.Email = email;
 
                    CrmSdk.CreateRequest request = new MyCrmSdk.CreateRequest();
                    request.Target = targetCreate;
 
                    CrmSdk.CreateResponse response = (MyCrmSdk.CreateResponse)service.Execute(request);
                    emailID = response.id;

                                              
1:
2:
3:
4:
5:
6:
7:
8:
9:
10:
11:
12:
13:
14:
15:
16:
17:
18:
19:
20:
21:
22:
23:
24:
25:
26:
27:
28:
29:
30:

Select allOpen in new window

 

by: PkotianPosted on 2008-02-12 at 01:38:22ID: 20873475

Hi ,
thanks for the reply.
I tried with acitivityparty method  as you specified. It sends the mail only when email.to and email.from id is mine that is owner GUID which is taken from windows credentials. If I change the email.to to my application login user's GUID it throws the same error as "Server could not process the request".
Please can you help me in this.
Thanks,
Pkotian

 

by: bmosoftwarePosted on 2008-02-12 at 08:18:52ID: 20876157

Can you confirm that your application login user's GUID has a valid email address?

 

by: PkotianPosted on 2008-02-12 at 20:24:20ID: 20881634

Yes i confirmed. That is the valid email address which exist on CRM Database too. I can get the GUID from CRM database but when i assign same GUID to the Email.To iam getting the error on sending email

 

by: PkotianPosted on 2008-02-13 at 05:51:33ID: 20884108

hey thanks,
Its working fine. I have one more doubt. can we attach the documents to the mails?
If yes then how can we?

 

by: bmosoftwarePosted on 2008-02-13 at 08:42:53ID: 20885720

Yes you can attach documents to the emails. Check out Mitch Milam's blog entry on creating emails, there is a section there on adding attachments. http://blogs.infinite-x.net/2007/04/15/working-with-crm-emails/

 

by: PkotianPosted on 2008-02-15 at 00:29:28ID: 20900127

Hi
iam facing one problem. When i deployed the same application in the webserver, Iam getting the same error as "Server could not process the request". Web server login username exist in the CRM server. Still I am getting the same error.  When i tried to send a email in CRM  manually in the same Web server, It works fine.
Please can you help me in this ASAP

 

by: bmosoftwarePosted on 2008-02-15 at 00:41:58ID: 20900162

Do you want to give me the code you are using so I can see if I can find anything, as this should work. What has changed from your previous post were it did work ?

 

by: PkotianPosted on 2008-02-15 at 01:21:11ID: 20900303

Actually previously i was working with my intranet. Now i deployed my application in Webserver.
I havent change any thing in the code.
I have attached the method which iam calling in my application for sending the email.
In my local intranet still it works.
Web Server user is also exist in the CRM database.

public bool SendemailCRM(string ToGuID,string CCGuID,string BCCGuID,string strSubject,string strBody)
        {
            Guid emailID = new Guid();
            bool success=false;
            try
            {
 
                CrmService service = new CrmService();
                service.Credentials = System.Net.CredentialCache.DefaultCredentials;
                ws_crm.email email = new email();//Creating the email request
 
                #region Get the ID of the system user.
                WhoAmIRequest userRequest = new WhoAmIRequest();
                WhoAmIResponse user = (WhoAmIResponse)service.Execute(userRequest);
                #endregion
 
                #region Activity for From Email id
                ws_crm.activityparty FromParty = new activityparty();
                FromParty.partyid = new Lookup();
                FromParty.partyid.type = EntityName.systemuser.ToString();
                FromParty.partyid.Value =  user.UserId;
                #endregion
 
                #region Activity for From Email id
                ws_crm.activityparty ToParty = new activityparty();
                ToParty.partyid = new Lookup();
                ToParty.partyid.type = EntityName.contact.ToString();
                ToParty.partyid.Value = new Guid(ToGuID);
                #endregion
 
               
 
 
                #region  Create an email message.
                email.to = new activityparty[] { ToParty };
                email.from = new activityparty[] { FromParty };
 
                if (CCGuID.Trim() != "")
                {
                    #region Activity for CC Email id
                    ws_crm.activityparty CCParty = new activityparty();
                    CCParty.partyid = new Lookup();
                    CCParty.partyid.type = EntityName.contact.ToString();
                    CCParty.partyid.Value = new Guid(CCGuID);
                    #endregion
                    email.cc = new activityparty[] { CCParty };
 
                }
 
                if (BCCGuID.Trim() != "")
                {
                    #region Activity for BCC Email id
                    ws_crm.activityparty BCCParty = new activityparty();
                    BCCParty.partyid = new Lookup();
                    BCCParty.partyid.type = EntityName.systemuser.ToString();
                    BCCParty.partyid.Value = user.UserId;
                    #endregion
                    email.cc = new activityparty[] { BCCParty };
                }
 
 
 
                // Set email properties
 
                email.subject = strSubject;
                email.description = strBody;
 
 
 
                CrmBoolean direction = new CrmBoolean();
                direction.Value = true;
                email.directioncode = direction;
                #endregion
 
                #region  Create an Response
 
                TargetCreateEmail targetCreate = new TargetCreateEmail();
                targetCreate.Email = email;
 
                CreateRequest request = new CreateRequest();
                request.Target = targetCreate;
 
                CreateResponse response = (CreateResponse)service.Execute(request);
                emailID = response.id;
 
                #endregion
 
 
                // Specify the system user who is sending the message.
                service.CallerIdValue = new CallerId();
                service.CallerIdValue.CallerGuid = user.UserId; //new Guid("08a3c4ce-98a7-dc11-be35-0018f80b1359"); //user.UserId;
 
                #region  Create and  SendEmail request.
                SendEmailRequest req = new SendEmailRequest();
                req.EmailId = emailID;
                req.TrackingToken = "";
                req.IssueSend = true;
 
                // Send the email message.
                SendEmailResponse res = (SendEmailResponse)service.Execute(req);
                #endregion
 
 
                #region check success
 
                if (!res.Subject.Equals(""))
                    success = true;
 
                #endregion
 
                #region Remove Data Required for this email
 
                //Delete the email message.
                service.Delete(EntityName.email.ToString(), emailID);
 
                #endregion
 
            }
            catch (Exception ex)
            {
                throw ex;
            }
            return success;
           
        }

                                              
1:
2:
3:
4:
5:
6:
7:
8:
9:
10:
11:
12:
13:
14:
15:
16:
17:
18:
19:
20:
21:
22:
23:
24:
25:
26:
27:
28:
29:
30:
31:
32:
33:
34:
35:
36:
37:
38:
39:
40:
41:
42:
43:
44:
45:
46:
47:
48:
49:
50:
51:
52:
53:
54:
55:
56:
57:
58:
59:
60:
61:
62:
63:
64:
65:
66:
67:
68:
69:
70:
71:
72:
73:
74:
75:
76:
77:
78:
79:
80:
81:
82:
83:
84:
85:
86:
87:
88:
89:
90:
91:
92:
93:
94:
95:
96:
97:
98:
99:
100:
101:
102:
103:
104:
105:
106:
107:
108:
109:
110:
111:
112:
113:
114:
115:
116:
117:
118:
119:
120:
121:
122:
123:
124:
125:

Select allOpen in new window

 

by: bmosoftwarePosted on 2008-02-15 at 01:32:01ID: 20900345

Is your webserver configured to use and IFD Deployment ?

 

by: PkotianPosted on 2008-02-15 at 01:44:09ID: 20900392

yes
In the web server everything else works other than sending email and downloading attachments.

 

by: bmosoftwarePosted on 2008-02-15 at 04:30:46ID: 20901084

Hi Pkotian,

Please will you confirm a couple of things for me. Are you using CRM 3.0 or 4.0, where are you trying to create this functionality ? From a Custom ASPX page, from a workflow assembly in CRM 3.0 from a Callout in CRM 4.0 ?

 

by: PkotianPosted on 2008-02-15 at 04:38:38ID: 20901117

Hi,
Iam Using CRM 3.0. Iam trying this functionality from a Custom ASPX page in my application. That is the login page which is sending mail on click of forgot password.

One more thing i wanted to ask is , i have set the default CRM Customer username, Password and Domain name in webconfig file so that my application uses that as a system user credentials. But iam getting error "Server could not process the request" in local machine as well.


i have set the system credential as below
 crm.Credentials = new System.Net.NetworkCredential(domainUsername, domainPassword, domainName);
where domainUsername, domainPassword, domainName are set in webconfig.

 

by: PkotianPosted on 2008-02-24 at 20:21:08ID: 20972878

Hi,
I wanted one help.
Do u have any example for sending a mail in CRM using Email template in C#.

 

by: wasekh_OWPosted on 2008-09-07 at 22:46:47ID: 22414860

Hi,
I want to know that for above code where activity party is used,what kind of reference is used, is it sdk DLL's or web references ?
 

 

by: wasekh_OWPosted on 2008-09-08 at 01:08:18ID: 22415343

ok, I am using CRM 4.0 and i am not getting service.CallerIdValue = new CallerId(); service. and above code is not working.

20120131-EE-VQP-002

3 Ways to Join

30-Day Free Trial

The Experts

98% positive feedback on 31,087 answers since March 2000. angeliii is a Microsoft Most Valuable Professional for his work with MS SQL Server & Develoment.

He has also proven his knowledge of Visual Basic Programming, PHP Scripting and Oracle Databases.

The Experts

97% positive feedback on 10,752 answers since July 2000. lrmoore has more than 18 years experience in the networking industry.

The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

Testimonials

"...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

Testimonials

"I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

Testimonials

"WOW! You guys have great, active, and knowledgeable people on here." moore50

Business Clients

Business Clients

In the Press

"If you’ve got a question... Experts Exchange can supply an answer.”

In the Press

"...an invaluable aid for both IT professionals and those who require tech support."

In the Press

"where IT professionals provide quick answers on just about any topic"

Business Account Plans

Loading Advertisement...