Question

Microsoft CRM 3.0 \ Reporting Services - ALL users other than administrator CANNOT run reports - please help :-)

Asked by: tek2

Hi,

I have installed CRM 3.0 on our SBS 2003 SP1 box.  Everything seems to be running ok until I noticed that only the administrator can run reports.  I get the message

To diagnoise the problem I tried accessing http://server/reportserver using different login crednetials and found that only the administrator has the priveldges to run reports.  The error message is as follows:

"The permissions granted to user 'DOMAIN\xxxxx' are insufficient for performing this operation. (rsAccessDenied) Get Online Help"

I know this is obviously a permission problem but spoke to a collegue who is a CRM professioal and he was not aware of any extra steps you should take to ensure all users are given permissions to run the reports.  I guess that perhaps I missed out something on the installation of CRM or even SQL Server 2005??

Any suggestions would be bery much appreciated.

Thanks in advance.

Alex

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    Answers

     

    by: SOTGarmentsIndiaPrivateLimitedPosted on 2008-02-25 at 19:25:51ID: 20981363

     

    by: bmosoftwarePosted on 2008-02-25 at 21:21:43ID: 20981822

    You can try this :

    When running a Report from another machine, not the Report Server, it propts for Credentials
    KBA-01018
    Problem
    FIX: 'HTTP error 401.1 - Unauthorized: Access is denied due to invalid credentials' error message if the Basic authentication Default Domain property is set to a backward slash character (\) in IIS.

    When you run the report on the Report Server, it runs fine, but as soon as you run the report on the users machine, it give you the above error message.
     
    Solution
    To work around this behavior if you have multiple application pools that run under different domain user accounts, you must force IIS to use NTLM as your authentication mechanism if you want to use Integrated Windows authentication only. To do this, follow these steps on the server that is running IIS: 1. Start a command prompt.
    2. Locate and then change to the directory that contains the Adsutil.vbs file. By default, this directory is C:\Inetpub\Adminscripts.
    3. Type the following command, and then press ENTER:
    cscript adsutil.vbs set w3svc/NTAuthenticationProviders 'NTLM'
    4. To verify that the NtAuthenticationProviders metabase property is set to NTLM, type the following command, and then press ENTER:
    cscript adsutil.vbs get w3svc/NTAuthenticationProviders
    The following text should be returned:
    NTAuthenticationProviders       : (STRING) 'NTLM'
     
     

     

    by: tek2Posted on 2008-02-26 at 18:38:11ID: 20990874

    Hi,

    Thanks for the replies but still no joy.  I still get the same errro message as above?

    Any other suggestions?  i can imagine its gotta be something simple whihc I am sure I have overlooked - what woudl the most basic tasks be to give a user permission to run the reporting services of sql server 2005?

    Look forward to you expert comments.

    Thanks again

    Alex

     

    by: pir2Posted on 2008-04-25 at 07:23:01ID: 21439845

    CRM creates a group in active directory called "Reporting Groups" as per pg 24-1 of the Microsoft CRM 3.0 Impementation Guide: http://www.microsoft.com/downloads/details.aspx?familyid=1ff067f8-4f77-40f0-ae9c-68ada7d4f16a

    You will need to assign a new role to "Reporting Groups" in side of SQL Report manager - http://SQLServer/Reports -> Properties -> New Role Assignemtn

    Refer the the CRM 3.0 Implementation guide in regards to security of each role

    20120131-EE-VQP-002

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