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03.10.2008 at 07:51AM PDT, ID: 23228545
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8.0

Troubleshooting Microsoft CRM 3.0 Client with outlook 2007

Asked by threesixty360 in CRM Software, Outlook Groupware Software

Tags: , ,

Hi All,

My question is in a sense a follow up on the answers from thist post (http://www.experts-exchange.com/Microsoft/Applications/Microsoft_Dynamics/Q_22747365.html?sfQueryTermInfo=1+client+crm+microsoft+outlook)

I have installed the CRM 3.0 client on the PC, but nothing was showing (i.e. toolbars menu options etc) - following the answers in the above post, I tried to add the CRM client .dll file by going to:
Tools>Trust Centre>Add-Ins>Manage COM Add-Ins... (outlook 2007)

When I click add, and select crmaddin.dll from C:\programfiles\MS CRM\Client\Bin\ and select 'open' to add the file, outlook just crashes and says it has to shut down as has encountered an error.

Not sure how helpful this will be, but here is what the error report contains:

AppName: outlook.exe      AppVer: 12.0.4518.1014     AppStamp:4542840f
ModName: kernel32.dll      ModVer: 5.1.2600.2180      ModStamp:411096b4
fDebug: 0       Offset: 0001eb33

Any suggestions on how to troubleshoot or resolve this would be much appreciated. The client has successfully installed first time on another PC on the network, and I can't see any differences in the way it has been setup

Is there a way to install the add-in directly? by just placing it in a folder? Through the registry?

Let me know if there is anything else you might need to help, many thanks in advance

GrahamStart Free Trial
[+][-]03.12.2008 at 05:49AM PDT, ID: 21105308

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[+][-]03.12.2008 at 09:35AM PDT, ID: 21107815

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[+][-]03.13.2008 at 01:03AM PDT, ID: 21114120

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About this solution

Zones: CRM Software, Outlook Groupware Software
Tags: Microsoft, CRM, 3.0
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Solution Provided By: Redwulf__53
Participating Experts: 2
Solution Grade: B
 
 
[+][-]03.13.2008 at 03:44AM PDT, ID: 21114751

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