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05/29/2009 at 01:34PM PDT, ID: 24449385
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7.6

Server Error in '/' Application - HTTP status 401: Unauthorized

Asked by blin2000 in CRM Software, Microsoft IIS Web Server, Web Servers

We have a CRM 4 running on a Windows 2003 R2. We are getting the below error message when accessing the CRM web site. When try to install hotfix KB941386, I receive this message: "The update patch cannot be installed by the windows installer service because the program to be upgraded may be missing or the upgrade patch may upgrade a different version of the patch".
Server Error in '/' Application.
________________________________________
The request failed with HTTP status 401: Unauthorized.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Net.WebException: The request failed with HTTP status 401: Unauthorized.

Source Error:
An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:
[WebException: The request failed with HTTP status 401: Unauthorized.]
   System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) +551137
   System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) +204
   Microsoft.Crm.Metadata.MetadataWebService.GetDataSet() +31
   Microsoft.Crm.Metadata.DynamicMetadataCacheLoader.LoadDataSetFromWebService(Guid orgId) +300
   Microsoft.Crm.Metadata.DynamicMetadataCacheLoader.LoadCacheFromWebService(LoadMasks masks, Guid organizationId) +40
   Microsoft.Crm.Metadata.DynamicMetadataCacheFactory.LoadMetadataCache(LoadMethod method, CacheType type, IOrganizationContext context) +418
   Microsoft.Crm.Metadata.MetadataCache.LoadCache(IOrganizationContext context) +292
   Microsoft.Crm.Metadata.MetadataCache.GetInstance(IOrganizationContext context) +286
   Microsoft.Crm.BusinessEntities.BusinessEntityMoniker..ctor(Guid id, String entityName, Guid organizationId) +115
   Microsoft.Crm.Caching.UserDataCacheLoader.LoadCacheData(Guid key, ExecutionContext context) +296
   Microsoft.Crm.Caching.ObjectModelCacheLoader`2.LoadCacheData(TKey key, IOrganizationContext context) +389
   Microsoft.Crm.Caching.BasicCrmCache`2.CreateEntry(TKey key, IOrganizationContext context) +82
   Microsoft.Crm.Caching.BasicCrmCache`2.LookupEntry(TKey key, IOrganizationContext context) +108
   Microsoft.Crm.BusinessEntities.SecurityLibrary.GetUserInfoInternal(WindowsIdentity identity, IOrganizationContext context, UserAuth& userInfo) +313
   Microsoft.Crm.BusinessEntities.SecurityLibrary.GetCallerAndBusinessGuidsFromThread(WindowsIdentity identity, Guid organizationId) +194
   Microsoft.Crm.Authentication.CrmWindowsIdentity..ctor(WindowsIdentity innerIdentity, Boolean publishCrmUser, Guid organizationId) +252
   Microsoft.Crm.Authentication.WindowsAuthenticationProvider.Authenticate(HttpApplication application) +572
   Microsoft.Crm.Authentication.AuthenticationStep.Authenticate(HttpApplication application) +125
   Microsoft.Crm.Authentication.AuthenticationPipeline.Authenticate(HttpApplication application) +66
   Microsoft.Crm.Authentication.AuthenticationEngine.Execute(Object sender, EventArgs e) +475
   System.Web.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +92
   System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +64

________________________________________
Version Information: Microsoft .NET Framework Version:2.0.50727.1433; ASP.NET Version:2.0.50727.1433
 
Event Type: Warning
Event Source: ASP.NET 2.0.50727.0
Event Category: Web Event
Event ID: 1309
Date:  5/27/2009
Time:  11:07:28 AM
User:  N/A
Computer: SERVER1
Description:
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 5/27/2009 11:07:28 AM
Event time (UTC): 5/27/2009 3:07:28 PM
Event ID: 6e984910190f44058f09ff4a1e76e860
Event sequence: 9
Event occurrence: 8
Event detail code: 0
 
Application information:
    Application domain: /LM/W3SVC/1/ROOT-1-128879033726000584
    Trust level: Full
    Application Virtual Path: /
    Application Path: c:\inetpub\wwwroot\
    Machine name: SERVER1
 
Process information:
    Process ID: 3068
    Process name: w3wp.exe
    Account name: NT AUTHORITY\NETWORK SERVICE
 
Exception information:
    Exception type: WebException
    Exception message: The request failed with HTTP status 401: Unauthorized.
 
Request information:
    Request URL: https://employee.crawford-software.com:91/default.aspx
    Request path: /default.aspx
    User host address: 216.15.121.105
    User: CRAWFORD-SOFTWA\Michael Pilla
    Is authenticated: True
    Authentication Type: Basic
    Thread account name: NT AUTHORITY\NETWORK SERVICE
 
Thread information:
    Thread ID: 6
    Thread account name: NT AUTHORITY\NETWORK SERVICE
    Is impersonating: True
    Stack trace:    at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
   at Microsoft.Crm.Metadata.MetadataWebService.GetDataSet()
   at Microsoft.Crm.Metadata.DynamicMetadataCacheLoader.LoadDataSetFromWebService(Guid orgId)
   at Microsoft.Crm.Metadata.DynamicMetadataCacheLoader.LoadCacheFromWebService(LoadMasks masks, Guid organizationId)
   at Microsoft.Crm.Metadata.DynamicMetadataCacheFactory.LoadMetadataCache(LoadMethod method, CacheType type, IOrganizationContext context)
   at Microsoft.Crm.Metadata.MetadataCache.LoadCache(IOrganizationContext context)
   at Microsoft.Crm.Metadata.MetadataCache.GetInstance(IOrganizationContext context)
   at Microsoft.Crm.BusinessEntities.BusinessEntityMoniker..ctor(Guid id, String entityName, Guid organizationId)
   at Microsoft.Crm.Caching.UserDataCacheLoader.LoadCacheData(Guid key, ExecutionContext context)
   at Microsoft.Crm.Caching.ObjectModelCacheLoader`2.LoadCacheData(TKey key, IOrganizationContext context)
   at Microsoft.Crm.Caching.BasicCrmCache`2.CreateEntry(TKey key, IOrganizationContext context)
   at Microsoft.Crm.Caching.BasicCrmCache`2.LookupEntry(TKey key, IOrganizationContext context)
   at Microsoft.Crm.BusinessEntities.SecurityLibrary.GetUserInfoInternal(WindowsIdentity identity, IOrganizationContext context, UserAuth& userInfo)
   at Microsoft.Crm.BusinessEntities.SecurityLibrary.GetCallerAndBusinessGuidsFromThread(WindowsIdentity identity, Guid organizationId)
   at Microsoft.Crm.Authentication.CrmWindowsIdentity..ctor(WindowsIdentity innerIdentity, Boolean publishCrmUser, Guid organizationId)
   at Microsoft.Crm.Authentication.WindowsAuthenticationProvider.Authenticate(HttpApplication application)
   at Microsoft.Crm.Authentication.AuthenticationStep.Authenticate(HttpApplication application)
   at Microsoft.Crm.Authentication.AuthenticationPipeline.Authenticate(HttpApplication application)
   at Microsoft.Crm.Authentication.AuthenticationEngine.Execute(Object sender, EventArgs e)
   at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
 
Keywords: Server Error in '/' Application - HT…
Title
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[+][-]05/29/09 01:59 PM, ID: 24506181

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Zones: CRM Software, Microsoft IIS Web Server, Web Servers
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Solution Provided By: servoadmin
Participating Experts: 2
Solution Grade: B
 
 
[+][-]05/29/09 11:52 PM, ID: 24508054

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[+][-]05/30/09 02:00 PM, ID: 24510307

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20091028-EE-VQP-88 - Hierarchy / EE_QW_3_20080625