Question

Error Installing Microsoft Dynamics CRM 4.0 SRS Data Connector

Asked by: Niloy

Hi,
While trying to install Microsoft Dynamics CRM 4.0 SRS Data Connector on a report server I get this error:-
 
Check CrmSqlDomainValidator : Failure: Data ServerInstallInfo.SqlServerMachineName is not available.

The MS CRM is installed on two Network Load Balanced nodes. It is an On-Premise installation. The SQL Server installation is a failover cluster. The report server is a different machine from both CRM app server and sql server. It just gives that one error no matter what I do. Below is the contents of the setup log file. Someone please help me out.

10:54:25|   Info| === Setup bootstrap logging started 8/10/2009 10:54:25 AM ===
10:54:25|   Info| Bootstrap version: 4.0.7333.3.
10:54:25|   Info| User: CRMAdmin.
10:54:25|   Info| === Setup bootstrap logging ended 8/10/2009 10:54:25 AM ===
10:54:29|   Info| === Setup bootstrap logging started 8/10/2009 10:54:29 AM ===
10:54:29|   Info| Bootstrap version: 4.0.7333.3.
10:54:29|   Info| User: CRMAdmin.
10:54:29|   Info| .NET version found is 3.2.30729.0
10:54:29|   Info| IsDotNetInstalled=1
10:54:29|   Info| IsDrWatsonInstalled=1
10:54:29|   Info| Installer path for Microsoft Visual C++ Runtime set to C:\CRMMedia\Redist\amd64\VcRedist\vcredist_x64.exe
10:54:32|   Info| .NET version found is 3.2.30729.0
10:54:32|   Info| IsDotNetInstalled=1
10:54:32|   Info| IsDrWatsonInstalled=1
10:54:32|   Info| Installer path for Microsoft Visual C++ Runtime set to C:\CRMMedia\Redist\amd64\VcRedist\vcredist_x64.exe
10:54:34|   Info| Installing Microsoft Visual C++ Runtime
10:54:43|   Info| Installation of Microsoft Visual C++ Runtime has completed. Exit code: 0. Result: Version installed: 8.0
10:54:46|   Info| === Setup bootstrap logging ended 8/10/2009 10:54:46 AM ===
10:54:46|   Info| === Managed setup logging started: 8/10/2009 10:54:46 AM ===
10:54:46|Verbose| Method entry: Microsoft.Crm.Setup.SrsDataConnector.SrsDataConnectorSetup.Initialize
10:54:46|Verbose| Method entry: Microsoft.Crm.Setup.Common.SetupBase.Initialize
10:54:46|Verbose| Method exit: Microsoft.Crm.Setup.Common.SetupBase.Initialize
10:54:46|Verbose| Method exit: Microsoft.Crm.Setup.SrsDataConnector.SrsDataConnectorSetup.Initialize
10:54:46|Verbose| Method entry: Microsoft.Crm.Setup.SrsDataConnector.SrsDataConnectorSetup.Run
10:54:46|Verbose| Method entry: Microsoft.Crm.Setup.Common.SetupBase.Run
10:54:46|Verbose| Method exit: Microsoft.Crm.Setup.Common.SetupBase.Run
10:54:46|Verbose| Method entry: Microsoft.Crm.Setup.SrsDataConnector.ConfigurationParser.Parse
10:54:46|Verbose| Method exit: Microsoft.Crm.Setup.SrsDataConnector.ConfigurationParser.Parse
10:54:46|Verbose| Installing version component: C:\CRMMedia\Server\amd64\SrsDataConnector\PFiles\MSCRM\Setup\crmversrsdataconnector.dll
10:54:46|Verbose| Installing version: 4.0.7333.3
10:54:46|Verbose| Installing lcid: 1033
10:54:47|Warning| Setup cannot perform Uninstall, Repair or Change if the product is not installed.
10:54:47|   Info| Window Left: 348
10:54:47|   Info| Window Top: 183
10:54:51|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.EDWTool.Constructor
10:54:51|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.EDWToolResults.Constructor
10:54:51|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.GroupCollection.Constructor()
10:54:51|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.GroupCollection.Constructor()
10:54:51|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.GroupCollection.Constructor()
10:54:51|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.GroupCollection.Constructor()
10:54:51|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.EDWToolResults.Constructor
10:54:51|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNG.Constructor
10:54:51|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.GathererCollection.Constructor()
10:54:51|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.GathererCollection.Constructor()
10:54:51|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.GroupCollection.Constructor()
10:54:51|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.GroupCollection.Constructor()
10:54:51|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNG.Constructor
10:54:51|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.EDWToolCallbacks.Constructor
10:54:51|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.EDWToolCallbacks.Clear
10:54:51|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.EDWToolCallbacks.Clear
10:54:51|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.EDWToolCallbacks.Constructor
10:54:51|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.EDWTool.Constructor
10:54:51|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.EDWTool.PropagateContext
10:54:51|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.EDWTool.PropagateContext
10:54:51|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.EDWTool.PropagateContext
10:54:51|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.EDWTool.PropagateContext
10:54:51|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.EDWToolResults.Clear
10:54:51|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.EDWToolResults.Clear
10:54:51|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.EDWToolResults.Clear
10:54:51|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.EDWToolResults.Clear
10:54:51|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.EDWTool.RunAll(False)
10:54:51|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.EDWToolResults.Clear
10:54:51|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.EDWToolResults.Clear
10:54:51|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.EDWTool.Run(False, (null))
10:54:51|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.EDWTool.PropagateContext
10:54:51|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.EDWTool.PropagateContext
10:54:51|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.GroupCollection.Constructor()
10:54:51|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.GroupCollection.Constructor()
10:54:51|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.GathererCollection.Constructor()
10:54:51|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.GathererCollection.Constructor()
10:54:51|Verbose| Built gatherer and sniffer collections.
10:54:51|Verbose| Cleanup completed.
10:54:51|Verbose| Calling sniffer collect.
10:54:51|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
10:54:51|Verbose| After context key substitutions RunModes
10:54:51|Verbose| After env var substitutions RunModes
10:54:51|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
10:54:51|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
10:54:51|Verbose| After context key substitutions Setup
10:54:51|Verbose| After env var substitutions Setup
10:54:51|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
10:54:51|Verbose| Calling sniffer collect.
10:54:51|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
10:54:51|Verbose| After context key substitutions RunModes
10:54:51|Verbose| After env var substitutions RunModes
10:54:51|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
10:54:51|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
10:54:51|Verbose| After context key substitutions Setup
10:54:51|Verbose| After env var substitutions Setup
10:54:51|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
10:54:51|Verbose| Collection ran.
10:54:51|Verbose| Collection completed.
10:54:51|Verbose| Gatherers ran.
10:54:51|Verbose| Gathering completed.
10:54:51|Verbose| Calling sniffer process.
10:54:51|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
10:54:51|Verbose| After context key substitutions RunModes
10:54:51|Verbose| After env var substitutions RunModes
10:54:51|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
10:54:51|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
10:54:51|Verbose| After context key substitutions Setup
10:54:51|Verbose| After env var substitutions Setup
10:54:51|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
10:54:51|Verbose| Calling sniffer process.
10:54:51|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
10:54:51|Verbose| After context key substitutions RunModes
10:54:51|Verbose| After env var substitutions RunModes
10:54:51|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
10:54:51|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
10:54:51|Verbose| After context key substitutions Setup
10:54:51|Verbose| After env var substitutions Setup
10:54:51|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
10:54:51|Verbose| Processing ran.
10:54:51|Verbose| Processing completed.
10:54:51|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
10:54:51|Verbose| After context key substitutions RunModes
10:54:51|Verbose| After env var substitutions RunModes
10:54:51|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
10:54:51|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
10:54:51|Verbose| After context key substitutions Setup
10:54:51|Verbose| After env var substitutions Setup
10:54:51|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
10:54:51|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.EDWTool.RunSnifferValidate Microsoft SQL Server"
10:54:51|Verbose| Calling BaseGroup.Validate
10:54:51|   Info| Check SqlInstanceNameValidator: Success
10:55:12|  Error| Check CrmSqlDomainValidator : Failure: Data ServerInstallInfo.SqlServerMachineName is not available.

10:55:12|   Info| Check SqlServerValidator: Success
10:55:12|Verbose| BaseGroup.Validate completed
10:55:12|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.EDWTool.RunSnifferValidate
10:55:12|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
10:55:12|Verbose| After context key substitutions RunModes
10:55:12|Verbose| After env var substitutions RunModes
10:55:12|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
10:55:12|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
10:55:12|Verbose| After context key substitutions Setup
10:55:12|Verbose| After env var substitutions Setup
10:55:12|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.SNGBuilder.ProcessSubstitutions
10:55:12|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.EDWTool.RunSnifferValidate Environment Checks
10:55:12|Verbose| Calling BaseGroup.Validate
10:55:12|   Info| Check ReportServerValidator: Success
10:55:12|   Info| Check ReportingAccountValidator: Success
10:55:12|   Info| Check ConfigDatabaseExistsValidator: Success
10:55:13|Verbose| Retrieving config database version Provider=SQLOLEDB;Data Source=peiab6crmsql01\peiab6crmsql01;Initial Catalog=MSCRM_CONFIG;Integrated Security=SSPI ...
10:55:13|   Info| Config database version: 4.0.7219.0.
10:55:13|   Info| Check ConfigDatabaseVersionValidator: Success
10:55:13|   Info| Check PrivReportingGroupActiveDirectoryRightsValidator: Success
10:55:13|Verbose| BaseGroup.Validate completed
10:55:13|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.EDWTool.RunSnifferValidate
10:55:13|Verbose| Validation ran.
10:55:13|Verbose| Validation completed.
10:55:13|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.EDWTool.Run
10:55:13|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.EDWTool.RunAll
10:55:13|Verbose| Method entry: Microsoft.Crm.Tools.EDW.Framework.EDWToolCallbacks.Clear
10:55:13|Verbose| Method exit: Microsoft.Crm.Tools.EDW.Framework.EDWToolCallbacks.Clear
10:55:17|   Info| Do you really want to cancel out of Setup?, Question, YesNo, Option2
10:55:18|   Info| InputResult: Yes
10:55:18|   Info| Microsoft Dynamics CRM Connector for SSRS Setup Completed.
10:55:18|   Info| The installation of Microsoft Dynamics CRM Connector for SSRS Setup has been successfully completed.

Thanks,

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Asked On
2009-08-10 at 08:26:19ID24640267
Topics

CRM Software

,

Microsoft Dynamics

,

SQL Server 2005

Participating Experts
2
Points
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Comments
5

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Answers

 

by: feridunPosted on 2009-08-10 at 13:48:56ID: 25063918

Did you follow the instructions in the Implementation Guide (see www.microsoft.com/downloads and search for CRM implementation) for installing CRM on a cluster? There is a step where you have to update the MSCRM_CONFIG database. This may have nothing to do with your problem but I thought it worth checking. I've copied the step below:

Step 4: Update the configuration database to address the NLB cluster
You must manually update the configuration database by adding the fully qualified domain name (FQDN) cluster name. To do this, follow these steps.
Warning
Incorrectly modifying the configuration database can cause unexpected behavior in the Microsoft Dynamics CRM system, or cause it to stop working. We recommend that you back up the Microsoft Dynamics CRM system before you start these steps. For information about how to back up the Microsoft Dynamics CRM system, see the Operating and Maintaining Guide that is part of this document set.
Run the following update statements against the configuration (MSCRM_CONFIG) database:
"      Update DeploymentProperties set NVarCharColumn = 'crmcluster.contoso.com' where ColumnName = 'ADWebApplicationRootDomain'
"      Update DeploymentProperties set NVarCharColumn = 'crmcluster.contoso.com' where ColumnName = 'ADsdkRootDomain'
For an Internet-facing deployment of Microsoft Dynamics CRM, run the following update statements in addition to the statements specified above:
"      Update DeploymentProperties set NVarCharColumn = 'crmcluster.contoso.com' where ColumnName = 'IFDWebApplicationRootDomain'
"      Update DeploymentProperties set NVarCharColumn = 'crmcluster.contoso.com' where ColumnName = 'IFDsdkRootDomain'
Important
Depending on how you deployed the Microsoft Dynamics CRM Server role group or separate server role installation, and the configuration of each server in the NLB cluster, the ADWebApplicationRootDomain and ADsdkRootDomain values may be different. For example, if you installed the application-server role group on a server in an NLB cluster that is named crmcluster1 in the contoso domain but installed the platform-server role group on a different server in a different NLB cluster such as crmcluster2 in the same domain, the FQDN will be different for each of the ADWebApplicationRootDomain and ADSdkRootDomain values.
For a full server role deployment, replace crmcluster.contoso.com with the FQDN of the cluster. If you are using a TCP port other then 80 (non-secure HTTP) or 443 (secure HTTP or SSL), you must specify the port number by appending the FQDN name with :5555, where 5555 is the port number, such as crmcluster.contoso.com:5555.

 

by: Aftab_KhateebPosted on 2009-08-10 at 17:10:47ID: 25065279

Please check if there is any firewall between the SQL Server and Reporting server. most of the time it might be cause of firewalls, proxies and and port numbers which might be clashing.

Check this link
http://rc.crm.dynamics.com/rc/regcont/en_us/op/articles/crm_server_nlb.aspx

Hope it might be of good help. let me know how u go

 

by: NiloyPosted on 2009-08-10 at 20:42:13ID: 25066028

The problem is that the step where it detects the config database succeeds, that means it is able to connect to the SQL server. I need to know what is this crmsqldomainvalidator? What does it exactly do?

 

by: NiloyPosted on 2009-08-12 at 18:55:49ID: 25085002

Ok, finally got the solution. Had to open the TCP 445 and TCP 139 port along with UDP 1434 port for SQL Server. Strange Microsoft didn't document this.

20120131-EE-VQP-002

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