Question

CRM/outlook will not sync

Asked by: pdesjardins1

CRM 4.0 Outlook client on XP SP2 latest updates.  CRM 4.0 client with Rollup 4.

Goto tool bar CRM
    Syncronize with CRM

Then get error:

A SQL Server error occurred. Try this action again. If the problem continues....

darovitz had the same problem and was able to solve it (ID: 24411201)
I'm not as smart as him/her and need more details in the steps needed to resolve the problem.

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Asked On
2009-11-03 at 11:10:11ID24868358
Topics

CRM Software

,

Microsoft Applications

,

Microsoft Dynamics

Participating Experts
1
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Comments
8

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Answers

 

by: lsavidgePosted on 2009-11-03 at 16:34:03ID: 25735396

Rollup 7 is available. MS will tell you to install that on the server and client first to see if the issue still happens. What happens if you upgrade?

Lee

 

by: pdesjardins1Posted on 2009-11-09 at 10:46:57ID: 25778699

Any way I can ping darovitz? He knows the answer.

 

by: lsavidgePosted on 2009-11-09 at 11:38:17ID: 25779191

Just put a response to the closed question and all recipients will get an email.

Lee

 

by: pdesjardins1Posted on 2009-11-16 at 09:48:09ID: 25832166


Overly painful. One man knows the answer but I can't flag him down.

 

by: pdesjardins1Posted on 2009-12-16 at 13:15:46ID: 26066658

Hello, I am still working with MS to resolve this issue. We are making progress but it is a long time coming. Please grant me a few more weeks. Once resovled I think it would be valuable information to have.

 

by: pdesjardins1Posted on 2009-12-16 at 15:57:38ID: 26067923

Ok..here it is.
In SQL>Databases>CRM (whatever you named it)

There I ran the script below. NOTE: Where it says SELECT @dmnname = 'domain\user'
You put in the domain and user of the person you are trying to fix.

After running that script on the SQL server I then ran the Configuration wizard on the client. Syncing worked fine after that.

/* SQL Script to remove an Outlook Subscription from the MSCRM DB*/


Declare     @dmnname    char(50),
      @SyncEnt    char(60),
      @sql        nchar(100),
      @sqlSync        nchar(100)

SELECT @dmnname = 'domain\user'       /* fill in user's domainname */

DECLARE CRMSync_cursor CURSOR FOR
select substring(SyncEntryTableName,11,42) as SyncEntryGUID from subscription where systemuserid in
      (select systemuserid from systemuserbase where domainname =@dmnname)

OPEN CRMSync_cursor

FETCH NEXT FROM CRMSync_cursor INTO @SyncEnt

WHILE @@Fetch_Status = 0
BEGIN
    SELECT @sql = 'DROP TABLE SubscriptionStatistics_' +(@SyncEnt)
      SELECT @sqlSync = 'DROP TABLE SyncEntry_' +(@SyncEnt)

      EXEC sp_executesql @sql
      EXEC sp_executesql @sqlSync
      FETCH NEXT FROM CRMSync_cursor INTO @SyncEnt
END


CLOSE CRMSync_cursor
DEALLOCATE CRMSync_cursor


delete from subscriptionclients where subscriptionid in
      (select subscriptionid from subscription where systemuserid in
      (select systemuserid from systemuserbase where domainname = @dmnname))


delete from Subscriptionsyncinfo where subscriptionid in
(select subscriptionid from subscription where systemuserid in
      (select systemuserid from systemuserbase  where domainname = @dmnname))


delete from subscription where systemuserid in
      (select systemuserid from systemuserbase where domainname = @dmnname)

20120131-EE-VQP-002

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