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02.27.2008 at 02:25PM PST, ID: 23198726
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9.1

Salesforce - Scontrol to hide a custom button when the Status is CLOSED

Zone: Salesforce.com
Hi there,

Here is the situation :-

In SF on CASES , there is a custom button called - Close My Case. Please note that this is a custom button, and the standard CLOSE button is not enabled on CASE.
Once, user clicks on this custom button and the Status is set to CLOSED - we would like the "Close My Case" button to be HIdden, so that the user does not click on it again to close the case.
So, What I did - wrote the following the S-control:-
This is the best I could come up with, it is not hiding the custom button but it is giving an error message to user.

I need help to get this code running - as it is not right now. Also - if there is a better way to do acheive that would be great.
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<html>
<head>
<script src="/soap/ajax/11.0/connection.js"></script>
<script language="javascript"> 
 
//Declare Constants
 
var CloseMyCase = "{!Case.Close_My_Case}"; // This is the custom button Close_My_Case
var MyStatus = "{!Case.Status}"; // This is the Status field 
var ACCOUNT_LINK = "{!Account.Link}";
 
Function DisableButton()
{
  if(MyStatus == "Closed")
	{
		alert("You cannot close the case again, as the Status is set to CLOSED");
		window.top.location.href = ACCOUNT_LINK;
	}
	Else
	   {
		window.top.location.href="{!URLFOR($Action.Case.CloseCase, Case.Id, [retURL=URLFOR($Action.Case.View, Case.Id)], true)}"
 
	
 
 
</script>
<body OnLoad ="DisableButton();"> </body>
</head>
</html>
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Question Stats
Zone: Database
Question Asked By: sumprit
Solution Provided By: Bill-Hanson
Participating Experts: 1
Solution Grade: A
Views: 14
Translate:
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02.27.2008 at 02:40PM PST, ID: 20999264
Bill-Hanson:

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02.27.2008 at 04:12PM PST, ID: 21000068
sumprit:

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02.28.2008 at 09:59AM PST, ID: 21006336
sumprit:

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02.28.2008 at 10:55AM PST, ID: 21006904
Bill-Hanson:

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02.28.2008 at 11:00AM PST, ID: 21006952
Bill-Hanson:

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02.27.2008 at 02:40PM PST, ID: 20999264
Bill-Hanson:
Hi sumprit,

I've never used merge fields for obtaining handles to buttons.  Are you sure that works?

If CloseMyCase really is a reference to the button, then your code should be this to hide the button:

function DisableButton(){
      CloseMyCase.display = "none";
}

It seems simpler to just add some code to the existing "Close My Case" button that prevents the action if the case is closed.  I think that writing an sControl just to hide the button is overkill.
 
02.27.2008 at 04:12PM PST, ID: 21000068
sumprit:
Hi Bill,

The above code that I wrote earlier does not work. It does not give me alert message like I want it to.

Please see the attached file - where I am showing what can be done. Please advice further.
 
When-the-above-custom-button-is-.doc (351 KB) (File Type Details) 
Screenshots displaying the custom button
 
 
02.28.2008 at 09:59AM PST, ID: 21006336
sumprit:
Hi Again,

I did something like this which works. Let me know if you see any flaws with this solution or if there is a better one out there.
\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
<script type="text/javascript">

var e=parent.document.getElementsByName("close_my_case");
//alert(" The count of button close case is " + e.length);

if({!Case.IsClosed})
{
//alert(" Status is closed ");
    for(i=0;i<e.length;i++){
//alert(i);
            e[i].style.display="none";
    }
}

</script>
////////////////////////////////////////////////////////////////////////////////////////////////////////////


Thanks
 
02.28.2008 at 10:55AM PST, ID: 21006904
Bill-Hanson:
No, there's nothing wrong with that approach.  Here's the sControl that I came up with.
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<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<html>
<head>
    <script type="text/javascript" src="/js/functions.js"></script>
    <script src="/soap/ajax/10.0/connection.js"></script>
</head>
<script type="text/javascript">
function initPage(){
	if({!Case.IsClosed}) window.top.document.getElementsByName("close_my_case")[0].style.display = "none";
};
</script>
<body onLoad="initPage();"></body>
</html>
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Accepted Solution
 
02.28.2008 at 11:00AM PST, ID: 21006952
Bill-Hanson:
Another approach is to change the button type to JavaScript instead of a simple URL.  Here's the JavaScript I used as a test.  Notice that we are just doing the same thing as a simple URL, but we can wrap it up with whatever code we want.

I actually like a combination of the two techniques.  If the user clicks the button before the sControl has a chance to hide it, then the user just gets a friendly message.
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if({!Case.IsClosed}){
	alert("The case has already been closed.");
}else{
	window.location = "/{!Case.Id}/s?retURL=%2F{!Case.Id}&cas7=Closed";
}
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Assisted Solution
 
 
20080236-EE-VQP-29 / EE_QW_2_20070628