When filling out a case there is a mandatory field called 'Status' with options of 'On Hold', 'Escalated', 'New', 'Working'.
I need to keep track in hours and minutes how long a user works on each case. However, since our users will start working on a project and then put it on hold for a while and then work on it again..etc I need a way to start a clock when the case status = 'working' and then stop that clock when the status = on hold'
So it should work like this:
User changes status to 'working' - clock starts
user changes status to 'on hold' - clock stops
Then when the project is completed i can display the total time that the status was equal to 'working'
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