Question

OSS notes

Asked by: ricky_martin

what is the exact use of OSS notes and how can it be prepared?

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Asked On
2004-01-24 at 03:41:45ID20861605
Tags

oss

,

notes

Topic

SAP ERP

Participating Experts
3
Points
125
Comments
5

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Answers

 

by: pwill40Posted on 2004-01-26 at 02:47:30ID: 10199822

HI,

OSS notes are used by SAP to issue corrections to known bugs to the application/system.

If you experience problems with the way SAP is working you can search OSS notes to see if the problem you are having is known to SAP.  If it is then you can implement the fix (usually through code corrections) that SAP have provided.

If the problem is not listed you are able to raise a call with SAP to inform them of the problem, they should then get back to you with suggestions and/or solutions.

Not sure I understand what you mean when you say 'how can it be prepared', but in order to use SAP you need to be a registered customer and have an OSS user set up for you by SAP.

Cheers,
Paul

 

by: bert_at_goliathPosted on 2004-02-05 at 14:16:16ID: 10285025

Hello Ricky Martin,

what Paul has written is correct. If I understand you correctly you're asking also how to prepare an OSS message. This is not a note, but a message in the SAP OSS (Online Support System).

To prepare such a message is quite similar to preparing a call to a support desk:
- make a note of the system message or the abap dump
- make a note of the exact actions which have lead to the problem
- which steps have you already taken to try to solve the problem (have you read OSS notes - as described by Paul and implemented given solutions)
- make a note of the SAP version and SP level of the system
- etc.

Hope this will answer all your questions.

Regards,
Bert.

 

by: jkpcsPosted on 2004-02-27 at 18:45:26ID: 10474277

Ricky,

A very easy way to get an OSS message started IF you are using the SAP GUI (desktop client) is to double-click the SAP logo on the upper-right part of the screen.  That creates a Solution Manager message which can very easily be transformed into an OSS message.

20120131-EE-VQP-002

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