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04.06.2007 at 08:03AM PDT, ID: 22496482
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Problems running the NBX Call Reports Version R6.0.7 & R6.0.8

Asked by ClawfootSupply in Software, Miscellaneous Hardware, Business Management Software

Tags: , , ,

We are trying to run NBX Call Reports Version: R6.0.7.  I and most of our other associates are able to access and run the reports without fail, but 2 people ( a VP and a Programmer / Net Admin ) get the following error every time they connect to run the report:

    An Error occurred while retrieving information from the NCP.  There may be a problem with your network connection.    Error info: [12002 - Communications error: The request has timed out.]

We have also tried to run the NBX Call Reports Version: R6.0.8, and once again all are able to run without problems except for the above mentioned users.

I have checked and they have great network response times from the NBX system, and have disabled all firewalls thinking that they may be blocking the signal, and still no luck.  Any Ideas?Start Free Trial
 
 
[+][-]04.09.2007 at 05:29AM PDT, ID: 18875299

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[+][-]04.09.2007 at 08:50AM PDT, ID: 18876414

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[+][-]04.09.2007 at 12:50PM PDT, ID: 18878118

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[+][-]04.09.2007 at 01:42PM PDT, ID: 18878525

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[+][-]04.10.2007 at 03:43PM PDT, ID: 18886002

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About this solution

Zones: Software, Miscellaneous Hardware, Business Management Software
Tags: nbx, call, error, reports
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Solution Provided By: tylerwhite
Participating Experts: 3
Solution Grade: A
 
 
[+][-]04.12.2007 at 06:26AM PDT, ID: 18897575

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[+][-]04.12.2007 at 12:37PM PDT, ID: 18900967

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[+][-]04.12.2007 at 12:48PM PDT, ID: 18901053

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