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02/18/2009 at 07:59AM PST, ID: 24154425
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9.2

Cannot access ACT! database

Asked by matrix1324 in Enterprise Software, ACT, Contact Management

Tags: ACT! 10

Trying to access ACT! Database that is on network, i have a local drive mapped to this network share where i was able to access this yesterday, but now i cannot. No changes have been made to my knowledge.

Here is the error message I get:
The database Data_base_name could not be accessed. In order to access this database, check your network connection and verify that your database server is available. It may be necessary to disable any firewall software on your computer or server.

This is what I have tried:
no firewall running on computer
connection to server is fine
can open act database from server ok.
followed instructions to run act diagnostics and detach database, delete the .pad file, and reattached the database, creating a new .pad file.
verified that database is shared.

System specs:
Act! on server is version: premium 2008 10.0.3.182 Hotfix 1
server 2003 with latest patches

User systems are windows xp
Act! version 10.0.2.191

Now the only thing else i saw what that my version of act was different from the servers, and i saw on ACT! support that this could cause an issue. I went and updated my version, but it caused all sorts of problems and now the application will not run.

I am going to uninstall act on my system and reinstall it, then try the update again. I will post the results. But if you can provide any suggestions in the mean time, it would be a great help.

Thanks,
[+][-]02/18/09 11:18 AM, ID: 23673842

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[+][-]02/18/09 11:30 AM, ID: 23673977

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About this solution

Zones: Enterprise Software, ACT, Contact Management
Tags: ACT! 10
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Solution Provided By: GLComputing
Participating Experts: 2
Solution Grade: A
 
 
[+][-]02/18/09 11:21 PM, ID: 23678633

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