Question

Playing videos on Microsoft's web site doesn't work

Asked by: sirbounty

I'm trying to watch the videos under Feature
http://windows.microsoft.com/en-us/windows7/products/compare
None of them work for me - I get the initial image with the 'play' button, I click it and it says 'connecting', then 'ready', but nothing.
In the new window - I have a play button that refuses to play anything.

I'm running Win7 with all updates.  I have actually been able to download one of the videos (one of them had a link to do so) and could watch it in Windows Live Movie Maker, so I'm not sure why it doesn't work on the web site?

Any suggestions?

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Asked On
2009-10-22 at 12:19:50ID24835799
Topics

Windows Media Player Software MP3 Player

,

Windows 7

,

General Multi-Media Software

Participating Experts
2
Points
250
Comments
25

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Answers

 

by: noxchoPosted on 2009-10-22 at 12:36:14ID: 25638096

It asked me to install Windows Media Player 11 but worked without it.
Is your internet connection stable and fast?

 

by: sirbountyPosted on 2009-10-22 at 12:37:21ID: 25638112

Yes - no problems with the internet.
Obviously I'm on WMP12.

 

by: Makaveli213Posted on 2009-10-22 at 12:37:47ID: 25638117

Make sure to use IE8 with the latest version of Silverlight installed.  Any other browser will force you to download.

 

by: sirbountyPosted on 2009-10-22 at 12:39:26ID: 25638132

I've tried with 2 browsers, one was IE8 - but neither asked me to d/l Silverlight

 

by: sirbountyPosted on 2009-10-22 at 12:39:53ID: 25638139

and I did try their 'recommendations' - none helped obviously...

 

by: noxchoPosted on 2009-10-22 at 12:40:54ID: 25638146

I run it fine via firefox on XP.
Still the problem could be in internet. What are the speed of download from MS page for you?

 

by: sirbountyPosted on 2009-10-22 at 12:41:31ID: 25638150

Haven't tried FF yet - but doing it now...

 

by: sirbountyPosted on 2009-10-22 at 12:42:59ID: 25638163

Hmm - FF prompted to d/l...and to choose the player - WMP was selected by default.
By doing so, when WMP loads from that, I get:

Windows Media Player cannot play the file. The Player might not support the file type or might not support the codec that was used to compress the file.

 

by: Makaveli213Posted on 2009-10-22 at 12:43:43ID: 25638167

I have tried in Ie8 in Win7 64 Bit with Silverlight installed.  I have tried in Opera, Firefox, Chrome and Safari.  Only IE played the video.  The rest prompted me for the download.

 

by: noxchoPosted on 2009-10-22 at 12:45:14ID: 25638182

Lack of codacs. Download and install codac pack.

 

by: sirbountyPosted on 2009-10-22 at 12:46:11ID: 25638192

some videos play fine from other sites.
Any suggestion for codecs to install?

 

by: noxchoPosted on 2009-10-22 at 12:47:14ID: 25638203

 

by: sirbountyPosted on 2009-10-22 at 12:49:53ID: 25638233

To clarify - the videos are on the windows  vs. windows tab...

 

by: sirbountyPosted on 2009-10-22 at 12:51:24ID: 25638249

Tried from Vista laptop and it works with ie8.
D/l codecs now (though I've used klite before - maybe it wasn't kept on after the upgrade)...

 

by: sirbountyPosted on 2009-10-22 at 12:59:14ID: 25638329

It's prompted me to remove "Vista codec pack", so apparently I wasn't using Klite on this machine...however, even after installing, it still doesn't work. : (

 

by: sirbountyPosted on 2009-10-22 at 13:03:53ID: 25638364

I noticed on my vista laptop, it goes from connecting to buffering %s, then to ready.
I don't get that on this device - it goes immediately to ready...does that help?

 

by: noxchoPosted on 2009-10-22 at 13:03:59ID: 25638366

Hmm, very strange. Can you install this player then: http://www.videolan.org/mirror-geo.php?file=vlc/1.0.2/win32/vlc-1.0.2-win32.exe
I have it installed also =)
could affect somehow.

 

by: sirbountyPosted on 2009-10-22 at 13:05:44ID: 25638385

Have used that one before as well - downloading now...

 

by: sirbountyPosted on 2009-10-22 at 13:19:31ID: 25638527

Nope - same thing. : (

 

by: noxchoPosted on 2009-10-22 at 13:21:33ID: 25638551

Opera or Chrome on the same machine? Possibly they will give the clue to the problem.

 

by: sirbountyPosted on 2009-10-22 at 13:23:08ID: 25638568

Chrome - yes, same thing there...

 

by: sirbountyPosted on 2009-10-22 at 13:24:10ID: 25638578

Although chrome opens the player 'full screen' (browser screen that is), there's no other notable difference...

 

by: sirbountyPosted on 2009-10-22 at 13:25:24ID: 25638589

Hmm - now I've lost sound in some working vids...going to reboot and retry...stay tuned

 

by: sirbountyPosted on 2009-10-22 at 13:59:45ID: 25638973

Works in IE & chrome now - not entirely sure what did it, maybe I just needed to reboot after klite was installed.
Thanks!

 

by: noxchoPosted on 2009-10-22 at 14:26:12ID: 25639215

=)) Lol. Glad to hear it worked for you.
Take care.
Nox

20120131-EE-VQP-002

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