I backed up 50GB Itunes library before doing a Windows reinstall, and copied it back to the new installation. I also copied over the .itl and .xml files. The problem I am having now is that the genre is missing from all the songs - next to each song in the genre column is the word "genre". Is there any way to get back the original classification so the customer does not have to go through all the music and reclassify it as rock, jazz, etc? Or maybe there's a way to automatically download and update the genre? Any help from the Itunes experts is very much appreciated.
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The fact you re-installed windows did you use the exact same name for windows account?
I Tunes needs the account name to be the same, the directory should be the same otherwise in I Tunes check the directory is correct.
If these have been faithfully restored then once you play the tracks in iTunes it should resync the library in iTunes database.
Do you have their ipod?
try this from iTunes
How to re-create your iTunes Library/includes how to restore the playlists
http://docs.info.apple.com
Business Accounts
Answer for Membership
by: darron_chapmanPosted on 2007-12-27 at 08:20:24ID: 20534922
When the user plays a song, does the genre show up then? Genre information is stored in the actual MP3 songs themselves (in the ID3 tag) and if the information is still there, iTunes will automatically refresh the information when the song is played. If the genre doesn't show up, or if you try to play the song in another MP3 player and it doesn't show up, Then the ID3 tag is missing the genre info. It seems highly unlikely that the genre info was stripped from each and every song.
If you find that the information is still there in the MP3, then you can run update.js from here, http://www.everythingitune
If you discover that, indeed, there is no genre info in the mp3 file, then you can attempt to run a utility like this http://musicbrainz.org/ to restore the information.