Question

Windows Installer Loop won't stop. How can I get rid of it?

Asked by: tchristman

A user at my work has a problem with his computers.  Roxio Easy CD Creator wouldn't close and he couldn't shut down and everything was running very slow.  So I did a Windows Recovery and it seemed to work.  The problem I am having now is that it is in a constant Windows Installer loop trying to install the Roxio software (I don't have the disk, it was preloaded on the Dell machine).  Then I tried to run the Windows Installer Utility and that wouldn't work because it says that I have another install in progress.  Is there anyway I can stop this so I can uninstall Roxio and hopefully fix the problem?

Thanks!

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Asked On
2008-08-25 at 07:03:24ID23675220
Tags

Roxio

,

Easy CD Creator

,

6

,

Easy CD/DA Extractor

Topics

Digital Music and Video

,

InstallShield

Participating Experts
5
Points
500
Comments
7

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Answers

 

by: indianguru2Posted on 2008-08-25 at 07:05:32ID: 22305529

Task Manager ... msiexec.exe ... End Task.

 

by: SheharyaarSaahilPosted on 2008-08-25 at 07:06:46ID: 22305550

you must have the setup cd for it, or you should be able to download from dell website if it came preinstalled on your system
so get it, and install it, once installed, should rectify the problem.

 

by: wmillerPosted on 2008-08-25 at 07:10:49ID: 22305589

Startup in Safe Mode then from Start Run type:msconfig
Look in Startup for any Roxi related files. I have it installed on my system functioning and only see RoxwatchTray , DrgToDsk, So assume any other Roxi file would be the culprit.

Also look at Services, In there I see RoxMediaDB , RoxUPnPRenderer , Roxio Hard DisK Watacher,
RoxUPnpServer .

You can disable those aswell and you should be able to reboot normally and Roxio then shouldn't run.

Wes

 

by: tchristmanPosted on 2008-08-25 at 07:44:15ID: 22305890

For some reason safe mode won't load up either.  It stops at MUP.SYS

 

by: vadimrapp1Posted on 2008-08-26 at 07:55:01ID: 22315445

Looks like the right time to reinstall/repair your windows installation.

 

by: MeretePosted on 2008-08-29 at 23:04:46ID: 22350833

Uninstall it from add remove programs?
Look in program files for any empty folders that belonged to the previous roxio and delete them.
Install the windows installer cleanup utility and run it if problems persist
http://support.microsoft.com/kb/290301
Your DEL should have a recovery partition that has all your drivers backed up.
Look in disc manager computer management control panel administrative tools

If you have two instances running that may indicate windows attempted to auto install and you interchanged and started your own thus maybe some other software has grabbed the installer with something else such a USB instead of CDrom.
Take a look in device manager go to VIEW show hidden devices then look for your duplicates other devices yellow question marks.
R/click the correct one and update, if that fails uninstall all of them.
You may have to do this in safemode.
To access safemode you may need to use a generic keyboard some keyboards have the F8 key utilised for other shortcuts therefor safemode is no accessable.
Find an old keyboard.
F8 and choose safemode with networking.
Good Luck

20120131-EE-VQP-002

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