Question

iTunes will not burn CDs. The attempt to burn disc failed.

Asked by: robertsgroup33

I am attempting to burn CDs with iTunes on my Sony VAIO PC with XP. I have had absolutely no trouble in the past doing so and have burned hundreds of CDs this way. But recently whenever I try to burn a CD it starts writing the first track then cancels and prompts with the error "The attempt to burn a disc failed. An unknown error occured (4xxx)" The code has changed several times, I have gotten 4450, 4315, and 4280. I followed some instructions on a HP site to change a config file which did not work. I have also tried several different CD brands. It works 1 out of every 30 times or so. Any help would be GREATLY appreciated.

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Asked On
2009-05-31 at 23:05:12ID24452545
Tags

itunes

,

XP

,

CD

,

burning

Topics

DVD Players & Recorders

,

iTunes Software

,

Windows XP Operating System

Participating Experts
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Points
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Comments
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Answers

 

by: orangutangPosted on 2009-05-31 at 23:09:15ID: 24515280

Have you tried testing the drive in another computer?

 

by: debuggerauPosted on 2009-05-31 at 23:09:39ID: 24515283

it may not be the itunes per say, have you tried the standard windows XP writer, Nero, Roxio or CDBurnerXP?

This should eliminate a hardware fault at least...


 

by: MariusSunchaserPosted on 2009-05-31 at 23:26:59ID: 24515348

Hi there.
The problem is your optical drive.
1. Try to burn with another software.
2. Try to burn on an external drive.
3. Try orangutang's sollution (test the drive in another computer if possible.

But I'm 90% sure it's your drive. If you still have warranty, make use of it :)

 

by: robertsgroup33Posted on 2009-06-01 at 06:33:27ID: 24517236

I have tried an external drive and was getting the same issue. So I doubt its the drive itself. I have not tried burning with different software, I will try that and post back.

 

by: ilnycPosted on 2009-06-02 at 19:04:52ID: 24533015

Try nero, Windows media player should have a burn option too.

 

by: robertsgroup33Posted on 2009-06-02 at 23:21:51ID: 24533716

I have not had access to the PC yet. I will try and post back ASAP.

 

by: robertsgroup33Posted on 2009-06-02 at 23:37:54ID: 24533777

This is what I get when I try burning with Windows Media Player 11:

"Windows Media Player encountered an error while burning. Verify that the burner is connected properly and that the disc is clean and not damaged."

I have tried the internal and an external burner and multiple discs.

Any ideas?

 

by: MariusSunchaserPosted on 2009-06-02 at 23:45:36ID: 24533810

Hmmm.
Check these things:
1. Are drivers installed correctly? Try to re-install your sony vaio drivers for motherboard.
2. Ask your IT Department if you have security settings enabled that prevent you to burn cd/dvds, or security settings that set any other drives than system drive to read-only.

 

by: robertsgroup33Posted on 2009-06-03 at 06:46:41ID: 24536457

I will update the drive's firmware and driver. There are no restrictions on the drive or any other drives. I will also run a chkdsk /R and see if that corrects any issue. Microsoft recommended running a chkdsk on the website regarding the WMP issue.

 

by: ilnycPosted on 2009-06-03 at 07:09:18ID: 24536704

Update the driver first, then test.  However I am under the impression that drivers needed are the generic drivers from windows.  You can check that with device manager--if the drivers are from OEM or microsoft.

Could this be some messed up DRM issues? How about burn a plain data file to a CD-R. Just copy paste, the right click select burn to disc.

 

by: robertsgroup33Posted on 2009-06-03 at 07:16:14ID: 24536790

I will try to write just data such as a text document or something. I thought it may be because 90% of my files are .m4a and downloaded from iTunes, but I couldn't even burn a simple .mp3.

 

by: orangutangPosted on 2009-06-03 at 09:54:20ID: 24538545

Have you checked your event viewer?

 

by: debuggerauPosted on 2009-06-03 at 16:59:33ID: 24542546

have you tried this link from Microsoft?
http://support.microsoft.com/kb/314060

 

by: robertsgroup33Posted on 2009-06-03 at 20:58:34ID: 24543463

I will try that link. Right now there is a booting issue with the PC which obviously needs to be resolved first, could possibly be the root of all the problems. I will post back as soon as I get it back up and running.

 

by: robertsgroup33Posted on 2009-06-08 at 06:26:56ID: 24571716

After trying all the suggestions unfortunately none of them worked. My last resort was to move iTunes and all the music to a different machine which then everything worked fine. I believe its the burner on the original machine that is the issue.

 

by: debuggerauPosted on 2009-06-08 at 16:23:35ID: 24577078

I object, he said the help would be appreciated, where as a close is not.
Every effort was made to diagnose the issue, and several suspected hardware faults plus helped with how to diagnose...

 

by: debuggerauPosted on 2009-06-08 at 16:23:46ID: 24577080

I object, he said the help would be appreciated, where as a close is not.
Every effort was made to diagnose the issue, and several suspected hardware faults plus helped with how to diagnose...

 

by: robertsgroup33Posted on 2009-06-08 at 17:28:16ID: 24577389

There was no actual solution posted and I had to move eveything to a different machine and I still have issues with iTunes and never solved the issue. I did not want to mislead anyone but selecting a solution that did not work for me.

 

by: robertsgroup33Posted on 2009-06-08 at 17:30:38ID: 24577411

I believe its a hardware problem, but not sure because an external burner did not work either. I am using this burner on the new machine and it is working fine. So I am not convinced its a burner issue.

 

by: debuggerauPosted on 2009-06-08 at 17:47:15ID: 24577471

Yea, me too, sounds like a power supply issue..

Some things are beyond the scope of a online advisory service. We cant swap out hardware etc.

Since you didn't find us helpful, just accept your answer as solution..



 

by: robertsgroup33Posted on 2009-06-08 at 17:50:06ID: 24577487

I will be fair. Anyone that had hardware in their solutions will get the points.

I am not here to rob anyone of the points.

20120131-EE-VQP-002

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