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9.0

Laptop sees cd/dvd drive, can open the drive, but doesn't see any data

Asked by beckyKlino in DVD Players & Recorders, PC Laptops, Windows XP Operating System

Tags: CD/DVD, Drive, Data, XP Pro, HP

I'm hoping someone can help me.  Machine is running XP Pro w/SP3 and all updates.  Client machine is on network that is running Symantec Enterprise 10.  This is a HP Pavilion dv5000 laptop.  The combo drive...which is a Phillips something or other....has been working flawlessly until recently.  User claims that she was playing a CD, took it out and then inserted another CD.  Nothing happened.  When I went and looked at it, I can see  the drive listed in My Computer, I can click on the drive and it opens without any errors, but it doesn't display any data.  I have tried multiple CD's....original ones, and still no data will display.  I have even tried booting the system up to a WinXP original disk and it won't.  The BIOS sees the drive, I get it as an option to boot to, but nothing happens when I select it and press enter.  It just goes ahead and loads windows.  I have gone into Device manager and uninstalled the drive, then rebooted to have it reinstall, but still the same issue.  Can see drive, can open drive, but no data on disks.  

Many of the posts I have read, suggested modifying the registry of the upper and lower filters.  I have not done this, as it appears their issues revolve primarily around no drive being detected in the first place.  My drive is listed, you just can't see any data.  I am hesitatnt to do the modifications to the registry if it won't potentially resolve this issue.  There are no error messages when I click on the drive, nor are there any errors showing in Device Manager that I can see.

This is most frustrating and any help would be greatly appreciated!
[+][-]09/02/09 07:33 AM, ID: 25241460Accepted Solution

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About this solution

Zones: DVD Players & Recorders, PC Laptops, Windows XP Operating System
Tags: CD/DVD, Drive, Data, XP Pro, HP
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Solution Provided By: rindi
Participating Experts: 3
Solution Grade: A
 
[+][-]09/02/09 07:05 AM, ID: 25241181Expert Comment

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[+][-]09/02/09 07:15 AM, ID: 25241277Expert Comment

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[+][-]09/02/09 07:23 AM, ID: 25241353Expert Comment

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[+][-]09/02/09 07:27 AM, ID: 25241401Author Comment

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[+][-]09/02/09 07:29 AM, ID: 25241426Expert Comment

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[+][-]09/02/09 07:37 AM, ID: 25241495Author Comment

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