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9.2

Dell XPS 410 DVD Drive not showing up In Windows

Asked by AxiomEmp123 in DVD Players & Recorders, General Computer Systems, Personal Computers

I checked the bios and drives show up for SATA 0 and  SATA 1. I can even see the name of the DVD Drive TSST TS-H553A HH SATA 16X DVD+/-RW.

The DVD shows up as CD Rom in boot configuration not DVD RW etc.

I also see the name TSST TS-H553A HH SATA 16X DVD+/-RW within windows device manager but no disk drive under my computer. When checking out the information for the drive within device manager there is an initialization error 37. I uninstalled the drive and allowed windows to pick it up again. Windows sees the drive initially and reads its correct model then fails to install the correct driver for it.

I attempted going out to Dell's site to pull the driver for the model in question and since windows is not picking it up, i am unable to flash the firmware. Essentially the firmware update requires a drive letter be available, but windows cannot load the driver or whatever correctly. The update seemingly has nothing to do with the problem the PC is experiencing. I validated chipset and all other bios updates etc are in place. The configuration on the board is set to "RAID ON".

I plugged in a second brand new SATA DVDRW drive into a different SATA port and the same problem exists for both.

Is this a windows software issue or a board issue? What are some other methods ideas etc? Where is my logic breaking down here?

 
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[+][-]11/06/09 07:56 AM, ID: 25760212Accepted Solution

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Zones: DVD Players & Recorders, General Computer Systems, Personal Computers
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Solution Provided By: akahan
Participating Experts: 2
Solution Grade: A
 
[+][-]11/06/09 08:02 AM, ID: 25760280Author Comment

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[+][-]11/06/09 08:48 PM, ID: 25765027Expert Comment

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