Thanks, I will try that and follow up this evening.
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Dell XPS 410 DVD Drive not showing up In Windows
I checked the bios and drives show up for SATA 0 and SATA 1. I can even see the name of the DVD Drive TSST TS-H553A HH SATA 16X DVD+/-RW.
The DVD shows up as CD Rom in boot configuration not DVD RW etc.
I also see the name TSST TS-H553A HH SATA 16X DVD+/-RW within windows device manager but no disk drive under my computer. When checking out the information for the drive within device manager there is an initialization error 37. I uninstalled the drive and allowed windows to pick it up again. Windows sees the drive initially and reads its correct model then fails to install the correct driver for it.
I attempted going out to Dell's site to pull the driver for the model in question and since windows is not picking it up, i am unable to flash the firmware. Essentially the firmware update requires a drive letter be available, but windows cannot load the driver or whatever correctly. The update seemingly has nothing to do with the problem the PC is experiencing. I validated chipset and all other bios updates etc are in place. The configuration on the board is set to "RAID ON".
I plugged in a second brand new SATA DVDRW drive into a different SATA port and the same problem exists for both.
Is this a windows software issue or a board issue? What are some other methods ideas etc? Where is my logic breaking down here?
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by: akahanPosted on 2009-11-06 at 07:56:05ID: 25760212
This will mostly likely do it:
http://support.microsoft.c
The problem is TYPICALLY caused by removal of badly behaved software that writes to the CDROM drive (iTunes, Roxio, etc.)