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06/13/2007 at 08:14AM PDT, ID: 22631317
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8.0

Cannot connect with Remote Desktop

Asked by bugsnbre2 in Home Security, Miscellaneous Networking, Remote Desktop/Terminal Services

Tags: remote, connect, desktop, cannot

I just got a new computer with Windows Home Edition.  It is a Dell Dimension E521.  I upgraded to Windows XP SP2.  It came with Norton Internet Security which I uninstalled and installed Zone Alarm.  I cannot connect to this computer using Remote Desktop (I had no problems with my previous computer) even when I disable Zone Alarm and have the Windows Firewall turned off.  It can be pinged, but Remote Desktop cannot connect.  I get the standard error message "The client could not connect to the remote computer.  Remote connections might not be enabled....."

I can't figure this one out.  I also looked at the Zone Alarm log and the most interesting thing is that it has logged no access attempts to my computer.  I have a DSL modem and noticed when I have my friend, who is helping me troubleshoot this problem, (I got his IP address unblocked) access the computer, the lights blink once and then he gets that message.  So, he is hitting the PC.

When I had Norton Internet Security installed, I noticed that it said something about blocking access for Zone Alarm.

Here is what I've tried:
1) Turning off Zone Alarm
2) Uninstalled Norton Internet Security
3) Made sure the Windows firewall is off.
4) Made sure the client computers IP address was unblocked (shouldn't matter if firewalls are turned off)

Only 1 other thing.  I do use the VPN Client (I think it is by Cisco) to connect to a network computer at work, but I made sure it wasn't loaded also.

Help!!!!
[+][-]06/13/07 11:19 AM, ID: 19276748

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[+][-]06/13/07 02:08 PM, ID: 19278201

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About this solution

Zones: Home Security, Miscellaneous Networking, Remote Desktop/Terminal Services
Tags: remote, connect, desktop, cannot
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Solution Provided By: OleksiyG
Participating Experts: 2
Solution Grade: A
 
 
 
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