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07.09.2008 at 08:28AM PDT, ID: 23550644
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8.5

Cannot send or receive on BB device. Lots of event logs. Should I upgrade to SP5

Asked by calitech in Blackberry Operating System, Exchange Email Server, SBS Small Business Server

Tags: , ,

I have version 4.1.4.15 and just realize there is SP5 that is out. Is it a snap to upgrade?
 Everytime I install a new version of BES there are always more issues.

Yesterday I stopped receiving emails on my BB device and looking at the log on the server pulls lots of errors with Blackberry and exchange. So get ready for a list of errors and let me know what ones to egnore and what ones are the cause.
I can ping the SRP server
and all services in exchange and blackberry are started. BES serviecs are logged in as BESadmin.

Event Type:      Warning
Event Source:      BlackBerry Controller
Event Category:      None
Event ID:      20000
Date:            6/25/2008
Time:            12:00:12 AM
User:            N/A
Computer:      SERVER
Description:
The description for Event ID ( 20000 ) in Source ( BlackBerry Controller ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: [CFG] Controller won't generate userdump files. Userdump.exe not found..


Event Type:      Warning
Event Source:      BlackBerry Dispatcher SERVER
Event Category:      None
Event ID:      20460
Date:            6/22/2008
Time:            12:26:18 AM
User:            N/A
Computer:      SERVER
Description:
[SRP] Connection failed

Event Type:      Error
Event Source:      MSExchangeIS
Event Category:      Connections
Event ID:      1021
Date:            7/8/2008
Time:            9:05:00 PM
User:            N/A
Computer:      SERVER
Description:
mydomain/administrator was unable to connect as /o=mydomain/ou=first administrative group/cn=Recipients/cn=BESAdmin. Error 0x3f2.

For more information, click http://www.microsoft.com/contentredirect.asp.



Event Type:      Error
Event Source:      MSExchangeSA
Event Category:      General
Event ID:      1005
Date:            7/8/2008
Time:            9:41:46 PM
User:            N/A
Computer:      SERVER
Description:
Unexpected error The specified domain either does not exist or could not be contacted. Facility: Win32 ID no: c007054b Microsoft Exchange System Attendant  occurred.

For more information, click http://www.microsoft.com/contentredirect.asp.



Event Type:      Error
Event Source:      BlackBerry Router
Event Category:      None
Event ID:      10000
Date:            7/9/2008
Time:            7:11:14 AM
User:            N/A
Computer:      SERVER
Description:
[SERVICE_RELAY_SESSION:S25931041:00b92c48] Relay Ping Response not received


Event Type:      Warning
Event Source:      BlackBerry Controller
Event Category:      None
Event ID:      20000
Date:            7/9/2008
Time:            12:00:10 AM
User:            N/A
Computer:      SERVER
Description:
The description for Event ID ( 20000 ) in Source ( BlackBerry Controller ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: [CFG] Controller won't generate userdump files. Userdump.exe not found..


Event Type:      Warning
Event Source:      BlackBerry Policy Service
Event Category:      None
Event ID:      20000
Date:            7/8/2008
Time:            10:15:21 PM
User:            N/A
Computer:      SERVER
Description:
COM Error 0x80040E31 in ConnectionItem::ValidateConnection() - Timeout expired - IDispatch error #3121

Event Type:      Warning
Event Source:      BlackBerry Policy Service
Event Category:      None
Event ID:      20000
Date:            7/8/2008
Time:            10:13:54 PM
User:            N/A
Computer:      SERVER
Description:
SCS::ThreadProc - CheckSRPInfoUpdated failed


Event Type:      Error
Event Source:      BlackBerry Policy Service
Event Category:      None
Event ID:      10000
Date:            7/8/2008
Time:            10:10:34 PM
User:            N/A
Computer:      SERVER
Description:
SCS::CheckSRPInfoUpdated - Unable to get authentication key

Event Type:      Warning
Event Source:      BlackBerry Policy Service
Event Category:      None
Event ID:      20640
Date:            7/8/2008
Time:            10:08:38 PM
User:            N/A
Computer:      SERVER
Description:
SCS::GetAuthenticationKey(): COM Error 0x80040E31 - IDispatch error #3121 - Source: "Microsoft OLE DB Provider for SQL Server" - Description "Timeout expired" - Command "select SRPKey from ServerConfig where id = ?"


Event Type:      Warning
Event Source:      BlackBerry Dispatcher SERVER
Event Category:      None
Event ID:      20608
Date:            7/8/2008
Time:            9:46:42 PM
User:            N/A
Computer:      SERVER
Description:
[BIPPe] WARNING: Using default BIPP shared secret

Event Type:      Warning
Event Source:      BlackBerry Policy Service
Event Category:      None
Event ID:      20000
Date:            7/8/2008
Time:            9:46:39 PM
User:            N/A
Computer:      SERVER
Description:
[BIPP] Connection failed


Event Type:      Warning
Event Source:      BlackBerry Policy Service
Event Category:      None
Event ID:      20000
Date:            7/8/2008
Time:            9:46:39 PM
User:            N/A
Computer:      SERVER
Description:
BIPPeClient::Connect: Error calling host "localhost" [127.0.0.1] (10061)

Event Type:      Warning
Event Source:      BlackBerry Synchronization Service
Event Category:      None
Event ID:      20000
Date:            7/8/2008
Time:            9:46:31 PM
User:            N/A
Computer:      SERVER
Description:
[BIPPe] WARNING: Using default BIPP shared secret
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[+][-]07.09.2008 at 08:50AM PDT, ID: 21965052

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About this solution

Zones: Blackberry Operating System, Exchange Email Server, SBS Small Business Server
Tags: Blackberry, Exchange, 4.1.4.15
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Solution Provided By: amac81
Participating Experts: 1
Solution Grade: A
 
 
[+][-]07.09.2008 at 01:02PM PDT, ID: 21967726

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