Question

NBA Live 07 / NHL 2008 Crash And PC Restarts

Asked by: parkridgelibrary

I have a Dell OptiPlex SX280 (P4 3GHz, 2GB RAM, WinXP SP2).  Every time I try to play either NBA Live 07 (download version from EAStore.com) or NHL 2008 (DVD version), midway through playing a game the screen goes black, and my PC restarts.

I am thinking it has something to do with the graphics card or their drivers.  From what I can figure out it via Dell.com it has a 82915G/GV/910GL Express Chipset Family (Intel, onboard).  According to Windows Device Manager I am running drivers from Intel, 1/13/2007, version 6.14.10.4764.

On Dell's website the drivers listed are from 7/31/2006 and 3/21/2005 (915G Graphics Controller).  Should I try rolling back to one of those?  Or is it possible that the graphics card onboard on this PC just can't handle the games period?

Any help is greatly appreciated.  I have gotten nowhere with EA or their forums.

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Asked On
2008-04-19 at 11:20:12ID23336822
Tags

Sports Games

Topics

Computer Games

,

Miscellaneous Hardware

,

Video Cards

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Answers

 

by: MASQUERAIDPosted on 2008-04-19 at 12:31:00ID: 21393602

EA Support should have directed you to these pages:

NHL '08 Minimum system requirements: http://tinyurl.com/6kpp5f
NBA Live '07 Minimum system requirements: http://tinyurl.com/5qhneb

Both include the Intel 915 chipset as a minimum supported card, but I suspect your Optiplex will have an i910 chipset on its board which is why you are having the problem.

Can you post your Service Tag code?

 

by: dbruntonPosted on 2008-04-19 at 13:17:21ID: 21393764

What about other games?  

If you are only playing these two games it could possibly be the power supply not being able to supply sufficient power for the graphics.  Try some other graphics intense game.  You could download a demo game off the Net if necessary.

 

by: parkridgelibraryPosted on 2008-04-19 at 20:24:52ID: 21394925

After using the Dell Crash Analysis Tool I found it had to do with a file installed by my Cisco VPN Client.  I removed the file and everything is fine now.  Thanks for you suggestions.

Admin - Please close this question as I found the issue on my own.  Thanks!!

20120131-EE-VQP-002

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