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01.10.2008 at 02:32PM PST, ID: 23074193

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7.4

Static IP Thompson Speedtouch 585

Zones: Xbox Video Game Console, Wireless Technologies

Tags: Thompson, Speedtouch, 585

I have been having problems with access to the Xbox Live - I can get on some days but its not consistent.

My NAT is open and I have opened the relevant ports for each game on the router. The only thing I cannot seem to do it assign a static IP address. I phoned my ISP (Demon) tonight and they have provided me with the IP address for my entire service but Im sure I shouldnt be assigning the Xbox to this. They have advised that I cannot assign a static IP address on my router but that I have to upgrade my package to get an additional static IP address.

Im sure that I can set up a static IP address on my router but I could be wrong. if I can can, can someone provide me with instructions. I think i know how to do this from the Xbox - i can adjust the settings to manual or automatic. Currnelty it is on automatic and every time I go into the box I have to check that the device is being assigned to the correct IP address (whicheve it has chosen) on the router. I was under the impression that I just need to select a unique number for the last digits of the IP address and then make sure that htey correspond to those on the server. When i did this the other night though i got an error message. I cant remember it exactly now but it failed on network connections I think.

Anyway any advice will be greatly appreciated.

p.s. alhtough I have a wireless router - I have actually wired the box to the router now.

emmx

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Question Stats

Zone: Gamers

Question Asked By: NorthDorsetWeb

Solution Provided By: zephyr_hex

Participating Experts: 3

Solution Grade: A

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01.10.2008 at 04:06PM PST, ID: 20632794

zephyr_hex:

i think there is a bit of confusion...

the static IP given by your ISP is a WAN IP
the IP for your xbox should be a LAN IP

your router handles the translation of the WAN IP to the LAN subnet.

therefore, you should not assign the IP given by your ISP to your xbox. it should go in the WAN IP configuration of your router. if your ISP says your router doesn't support it, i'd take their word for it IF they are the ones who supplied the router/modem to you.

you can assign a static LAN IP on almost any device, including your router. but the LAN IP is for devices on YOUR network only...

SO, this means your router could have static WAN IP and ALSO a static LAN IP, and the two are not the same thing.

to try to simplify...
you shouldn't need a static WAN IP just for xbox live. people use static WAN IP's for web hosting, and stuff like that. i think it's safe to say that a static WAN IP is not your problem with XBOX LIVE.

that said... XBOX LIVE has been flake-y as hell for the past 2 - 3 weeks. Microsoft has acknowledged the problem, and said that it's due to a larger than expected number of new sign ups over the holidays.

are you sure your LIVE issues are YOUR issues and not the terrible state of LIVE recently? last night was the first time in weeks that i was able to play multiplayer without f-ing around with things...

Accepted Solution

01.10.2008 at 04:13PM PST, ID: 20632877

tbancroft:

basically, you have internal IP addresses and an external IP address. Your external IP is the one provided by your ISP, and normally takes to form of something like: 81.149.x.x This IP address is what is 'seen' on the internet.

Internal IP addresses typically appear in the form of 192.168.x.x Each PC or Xbox on your home network will have been assigned one of these addresses so that they can communicate with each other. To communicate on the internet, your router will translate the internal IP to your external IP so that it can 'talk' to other computers online. This, basically is what your NAT does.

Your router will be set to assign the next available internal IP to each device that is connected. There is no need to change this setting at all.

On your Xbox you should be able to assign an available internal IP address to the machine.
You can then open the ports on the router **for the IP address that you have assigned to the xbox**

I think what seems to be happening is that the router is assigning different IP addresses the the xbox each time it is turned on. As you will have only opened the ports for one internal IP address, it will not work properly on other internal IP addresses.

I hope this makes sense to you! Let me know if you need any more help!

Assisted Solution

01.10.2008 at 11:08PM PST, ID: 20634678

MASQUERAID:

I do think you have been given some confusing advice by Demon. As already discussed the addresses for your local machines are unreleated to the IP address you present to the "outside world", there is no need for yuo to have a fixed exteranl IP unless you are regularly receiving inbound traffic (as a webserver etc). so save your pennies.

You need to set the fixed IP address both in the configuration of the XBox and on the modem/router. Despite Demon's assertion to the cotrary the router can be configured to deal with fixed IP addresses on the network. This is a step-by-step guide on configuring the Speedtouch 585 to handle a device (in this case an XBox 360) with a fixed IP address to connect to an external service (XBox Live): http://www.portforward.com/english/routers/port_forwarding/Thomson-Alcatel/SpeedTouch585/Xbox_Live_360.htm

Assisted Solution

01.11.2008 at 02:15AM PST, ID: 20635196

NorthDorsetWeb:

HI There,

thank you all for your replies.

I think the confusion is at Demon's end and because although I clearly havent got the terminology right your descriptions are exactly how Im understanding it where i said the the IP address for the whole serice this is the WAN and i was sure that this shouldnt be assigned to the xbox. I shoudl have guess when i said do you know anything about Xbox and he said its a gaming system from microsoft! OK so Its clear I do not need to upgrade!

Masqueraid - that is exactly the guide I used to help me with this problem but Its setting up the Static IP address im having the problem with.

01.11.2008 at 10:13AM PST, ID: 20638618

zephyr_hex:

are you having a problem setting the static IP on your xbox or on the router?
start with the router... set a LAN IP there... make sure your subnet is set to 255.255.255.0 and then set the static IP for your xbox as 1 number higher than the router.

so, if you router LAN IP is 192.168.0.1
set the xbox to 192.168.0.2

01.11.2008 at 10:14AM PST, ID: 20638639

MASQUERAID:

Configuring static IP on:
XBox 360: http://live.tommccann.net/
Xbox: http://www.chetnet.co.uk/articles/index.php?page=index_v2&id=48&c=10
(Different Router but the XBox instructions are the same)

Use the guidance from the Portforward site yo find an appropriate IP address for the console. Depending on the number of devices in your network and its structure you may want to use fixed addresses for all of your machines. If not yuo can allocated the XBox address as a reserved address and then the routewr will continue to hand out IP addresses on your LAN except for the one you have decided on.

01.11.2008 at 10:42AM PST, ID: 20638891

NorthDorsetWeb:

Ok i think ive been though those instructions before yep i know how to set up the ip addrss on the Xbox.

But which number do I allocate it and do I reseve an address on the router?

01.15.2008 at 10:05AM PST, ID: 20664813

zephyr_hex:

the address you give to your 360 is entirely dependent on the LAN IP of your router.
what is the LAN IP of your router?

01.15.2008 at 12:05PM PST, ID: 20665959

MASQUERAID:

The Router's default IP is 192.168.1.254 - See my link above.

01.16.2008 at 02:01PM PST, ID: 20676655

zephyr_hex:

assuming your router has a standard subnet setting (255.255.255.0), then it should work to assign 192.168.1.253 to your XBOX.

DNS in your XBOX should point to the DNS addresses provided by your ISP
i can't recall if the XBOX asks for a default gateway. if it does, set it to 192.168.1.254

NorthDorsetWeb

02.07.2008 at 02:38AM PST, ID: 20839680

Thank you to all of you on this. Sorry for the delay in replying - I have been so busy but it all seems to be working quite well now emmx

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