Question

IEXPLORE High CPU usage

Asked by: Sporty_Muks

Experts,

OS: WinXP SP2
Machine: Dell Inspirion 1520
RAM: 2GB

My machine becomes very slow when i open internet explorer. I re-installed OS after formating and washing out everything.
Not sure what is causing this problem. On my machine i have fresh OS and Drivers (provided by  Dell).
I have disabled almost all the add-ons.
I have analysed log file from HijackThis, seems ok.
Here is the Log

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:58:58 PM, on 7/12/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\stsystra.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\system32\KADxMain.exe
C:\WINDOWS\OEM02Mon.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [KADxMain] C:\WINDOWS\system32\KADxMain.exe
O4 - HKLM\..\Run: [OEM02Mon.exe] C:\WINDOWS\OEM02Mon.exe
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

--
End of file - 2382 bytes


Please suggest me to make it faster. 


Attaching screen shot of Processes monitor

                                  
1:

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Asked On
2009-07-12 at 13:59:19ID24563872
Tags

Dell Inspiron

Topics

Computer CPU Processors

,

Computer Memory (RAM)

,

System Diagnostic Software

Participating Experts
2
Points
50
Comments
4

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Answers

 

by: Sporty_MuksPosted on 2009-07-12 at 14:03:09ID: 24835802

Porcesses Monitor screen shot

 

by: rindiPosted on 2009-07-13 at 03:16:43ID: 24838386

I can't see much wrong. I don't know what this is, so if you don't either you might try disabling this:

O4 - HKLM\..\Run: [OEM02Mon.exe] C:\WINDOWS\OEM02Mon.exe

When you installed the drivers, did you start with the chipset drivers? They are the most important and make sure your devices like HD's etc interface with the system at the best speeds. Check the device manager for any issues, and make sure your disk interface is set to use DMA mode, and isn't in PIO mode.

Also make sure you install the latest servicepack, and all the windows updates after that. Upgrade to at least IE7. IE6 is old and unsafe, with many security issues. Personally I'd use Firefox whenever browsing, it is safer than IE, and the newest version (3.5) is also a lot faster.

 

by: CallandorPosted on 2009-07-13 at 04:35:20ID: 24838758

Your cpu usage isn't that high, but slowness in response can be due to other factors, such as a slow network or IO devices which are not keeping up.  I would try it with another browser like FireFox to see if it's the browser or boot with a live Linux CD like Knoppix to see if it's a system driver.  If neither one of these results in improvement, it may be a hardware device.

 

by: Sporty_MuksPosted on 2009-08-03 at 07:58:53ID: 25004926

I did try with different browsers, nothing helped. The problem i fixed with the indexing. I turned off the indexing on drive C:. Everything working fine now.

Thanks for help.

20120131-EE-VQP-002

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