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7.4

I/O Ports on back of PC not working (USB, mouse, keyboard, etc)

Asked by ABibb in Computer Motherboards, Drivers, Mice / Keyboards

Tags: usb, back, driver, ports, working

Hello, Experts:

My I/O ports on the back panel of my PC are not working. When I say I/O ports, I'm referring to the panel on the back of the PC that houses the various I/Os for peripherals. (ie colored ports for microphone, mouse, keyboard, the USB ports, serial, and LPT ports, etc.)
 
A specific event resulted in what appears to be a global malfunction of all these ports on the back panel. (Minimal input functionality is still available through the 2 front side usb ports, which were not affected in the event)

The EVENT:
I have an External Midi Sound Module, an Edirol (Roland) SD-20, that operates via a USB connection. Both power and data transfer are supplied via the USB data cable. I was having trouble installing the device and its drivers. I went to the Roland support site for the SD-20 and found  a handy-dandy (hmmm) utility that is designed to remove all existing Roland USB drivers with the intent of starting a fresh installation routine.

The utility URL is www.rolandus.com/products/productdetails.aspx?ObjectId=426&ParentId=114; however, the pertinent copy from that sight says:

Clean-All USB Driver Utility
This utility clears out all Roland USB Windows drivers and should be used if you are having difficulty
installing your USB driver. Note: You will have to reinstall the drivers for any other Roland device that is using a USB connection for Audio or MIDI.

Prior to running the utility, I disconnected all usb devices, as suggested in the readme.txt file. After running the utility, I performed a successful installation of the SD-20 and its drivers. BUT, somehow the I/O ports as described lost their functionality. I'm 99% sure there was a direct cause and effect relationship between the utility execution and the loss of I/O functionality.  I've tested USB's, keyboard, and mouse, but not serial and LPT, and none are working. I can use the 2 front side USB ports fine.

The utility URL is www.rolandus.com/products/productdetails.aspx?ObjectId=426&ParentId=114; however, the pertinent copy from that site says:

Clean-All USB Driver Utility
This utility clears out all Roland USB Windows drivers and should be used if you are having difficulty
installing your USB driver. Note: You will have to reinstall the drivers for any other Roland device that is using a USB connection for Audio or MIDI.

Would you kind and generous Experts please lend me a hand with a solution to this problem? Taking a stab at a solution, might this be resolved by updated the BIOS? If so, please provide a link to instructions for that or an overview on how to do it. Thanks!

Thanks  
Alan Bibb
Kissimmee FL

My relevant (?) system info is as follows:

Processor
Model : Intel(R) Pentium(R) D CPU 3.40GHz
Speed : 3.39GHz

Operating System(s)
Windows System : Microsoft Windows XP/2002 Professional 5.01.2600 (Service Pack 2)

Mainboard
Bus(es) : ISA AGP PCI PCIe IMB USB i2c/SMBus
System BIOS : American Megatrends Inc. 8.13
Mainboard : ECS P4M890T-M2

Peripherals
Serial/Parallel Port(s) : 1 COM / 1 LPT
USB Controller/Hub : VIA Rev 5 or later USB Universal Host Controller
USB Controller/Hub : VIA Rev 5 or later USB Universal Host Controller
USB Controller/Hub : VIA Rev 5 or later USB Universal Host Controller
USB Controller/Hub : VIA Rev 5 or later USB Universal Host Controller
USB Controller/Hub : VIA USB Enhanced Host Controller
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Composite Device
Keyboard : Microsoft USB Dual Receiver Wireless Keyboard (IntelliType Pro)
Mouse : Microsoft USB Dual Receiver Wireless Mouse (IntelliPoint)
Human Interface : HID-compliant consumer control device
Human Interface : HID-compliant consumer control device
Human Interface : HID-compliant device
Human Interface : USB Human Interface Device
Human Interface : USB Human Interface Device



[+][-]06/24/07 12:06 AM, ID: 19350168Accepted Solution

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About this solution

Zones: Computer Motherboards, Drivers, Mice / Keyboards
Tags: usb, back, driver, ports, working
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Solution Provided By: nobus
Participating Experts: 2
Solution Grade: A
 
[+][-]06/20/07 04:21 AM, ID: 19323505Expert Comment

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[+][-]06/22/07 07:15 AM, ID: 19341511Author Comment

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[+][-]06/22/07 09:50 AM, ID: 19342871Expert Comment

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[+][-]06/24/07 12:07 AM, ID: 19350171Expert Comment

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