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7.4

"The system has recovered from a serious error" message

Asked by DAHelp in Hardware Components

Tags: System Boot Up, Crashes

Hi There, I seem to keep having an issue with one of our users machine, the machine is a HP DC7900. The machine is running MS XP Pro SP 3 and has 4GB RAM and running a NVIDIA Quadro NVS 285 graphics card for dual monitors. This machine was used to build an image which is deployed to 5 machines, all DC7900's.

User complains that they are getting the error message "The system has recovered from a serious error"   The first instance of this error, that machine restarted unexpectantly and he was greeeted with the same message, a linked followed and advised that it was caused by antivirus software.  I had inclination it could be the RAM, I have taken the RAM out and seated it correctly. The error pop-up again, this time I have uninstalled the Nvidia drivers and removed graphics card and then install another nvidia card and new drivers. No problem was recorded for 2 days, today the error has occured twice, the lastest a BSOD and system restarted with an error message http://wer.microsoft.com/responses/Response.aspx/10/en-au/5.1.2600.0.00000000.9.9?SGD=860a89e0-33a1-4b4f-a41e-16933312bca1

None of the other users have experienced any problems and this is the only user. When building the machine i could only build it on IDE and not the default AHCI setting.

These are the following log errors and dates:

05/01/09 8:03am - Error code 0000004e, parameter1 0000008f, parameter2 000ab06f, parameter3 000b9d6f, parameter4 00000000.

05/01/09 1:58pm - Error code 000000de, parameter1 00000002, parameter2 e899df38, parameter3 e899c5b0, parameter4 19f648c6.

06/01/09 11:40am - Error code 1000000a, parameter1 00000000, parameter2 00000002, parameter3 00000001, parameter4 805226f8.

07/01/09 10:20am - Error code 1000008e, parameter1 c0000005, parameter2 805ded8e, parameter3 b6426b6c, parameter4 00000000.

09/01/09 2:36pm - Error code 1000000a, parameter1 00000010, parameter2 00000002, parameter3 00000001, parameter4 805172d6.

14/01/09 7:59am - Error code 1000000a, parameter1 00000000, parameter2 00000002, parameter3 00000001, parameter4 805226f8.

14/01/09 11:01am: Error code 00000024, parameter1 001902fe, parameter2 b622a160, parameter3 b6229e5c, parameter4 8051afe6.

Any help pointing me in the right direction would be appreciated.
[+][-]01/15/09 12:15 AM, ID: 23381419Accepted Solution

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About this solution

Zone: Hardware Components
Tags: System Boot Up, Crashes
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Solution Provided By: nobus
Participating Experts: 1
Solution Grade: B
 
[+][-]01/14/09 01:42 AM, ID: 23371076Expert Comment

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[+][-]01/14/09 05:27 PM, ID: 23379794Author Comment

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