I can add to this and tell you what NOT TO DO
Don't flash the firmware with Dell firmware if it is a gateway. It will probably let you and will make things worse (unfortunately speaking from experience.)
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Gateway MX6027 laptop has Philips scb5265 cd/rw/dvd-rom driver issue.
I'm working on a gateway laptop which doesn't want to load the CD-RW/DVD-ROM drivers for a Philips SCB5265 cd/rw/dvd-rom. I've un-installed the device via the device manager (DM) and rebooted but it still comes back with a exclamation mark. I've contacted Gateway and they tell me I'm out of warranty and pointed my to the support page for the laptop which does not have a driver for the Philips scb5265 device. I did download the chipset drivers since that was the only thing that I thought might work, rebooted and still no joy. I looked at Philips web site and they point me back to Gateway (OEM). I'm caught in the middle. Investigating the drivers is looks like its using the microsoft drivers but somethig is obviously wrong with the drivers since it will not load properly. Dell has a firmware upgrade for this drive but I'm hesitant to try it since its not installed in a Dell computer. I recall trouble shooting other CD/RW drives and editing the registry regarding uppper and lower filters but I can't remember which registry entry it was specifically. Looking for some help.
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by: KavostylinPosted on 2009-08-31 at 16:45:32ID: 25227494
http://support.microsoft.c
Have fun. MS has created a patch that does the work for you!