I agree with Callandor,
but if you aren't ready for a complete reinstall you can clean up first.
Update and run all AV & the four antispyware programs Callandor recommended.
Run defrag.
Run System File Checker to restore and repair all Windows files.
Start > Run > Type "sfc /scannow" without the quotes. There's a space before the /.
Click OK.
Have your Windows CD ready to insert if prompted when repair is necessary.
If SFC doesn't fix the problem:
Repair installation of Windows.
This leaves all your programs and data intact while reinstalling Windows.
Full instructions on how to do this are here:
http://www.michaelstevenst
Back up your data first, just in case!
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by: CallandorPosted on 2007-06-23 at 14:31:07ID: 19349110
There can be a degree of infection such that nothing short of a reinstall will fix it - I had to do this once. Have you tried running Ad-Aware, SpybotSD, Grisoft AVG and SuperAntiSpyware, while connecting the drive as a slave? These days, more than one scanner is necessary to catch as much of the malware as possible. If you are successful, install protection software such as I mentioned and warn him about visiting untrusted sites and clicking on unknown links. If you are not successful, reinstall and make an image that you can keep safe somewhere so that you don't have to do this again.