Question

Error during fresh OS installation

Asked by: fmh002

I have an Acer Aspire e500 desktop that came with Media Center Edition. I have lost the original CDs that came with it but I have managed to format the hard disk. I am now trying to re-install the operating system (have tried Media Center and WinXP Pro, Home) but I get the following error:

http://i36.tinypic.com/2z4xx1d.jpg

Any key that I press beyond this leads me to the following blue screen:

http://i36.tinypic.com/m7eurt.jpg

I'd appreciate your help.

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Asked On
2008-10-13 at 09:38:28ID23810028
Tags

Microsoft

,

Windows XP

,

Acer Aspire e500 Desktop

Topics

Personal Computers

,

Microsoft Windows Operating Systems

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Answers

 

by: hpkrazyPosted on 2008-10-13 at 09:44:06ID: 22703889

hi,

you could try removing the hard drive cable to start off with

then plug it back in

turn the computer back on

pop the cd back in and reformat if possible

now you should be able to install without any errors

 

by: sonickmcPosted on 2008-10-13 at 09:44:36ID: 22703895

I assume that your drives are SCSI?  If so you will need to take the option of F6 when booting to the CD and select the types of drives.  You may need a disk for your SCSI hard drives.

 

by: AdamRobinsonPosted on 2008-10-13 at 09:45:42ID: 22703903

The first screen makes it appear that you may need the drivers for the hard drives.  Is this a SCSI array?

 

by: fmh002Posted on 2008-10-13 at 09:56:32ID: 22703995

the hard disk is not SCSI, it's a 200GB SATA disk. i have replaced the hard drive cable with another one before but that has not helped me - the same errors show up when re-installing.

regarding the blue screen, i have found the following information:
0x00000050: PAGE_FAULT_IN_NONPAGED_AREA

Requested data was not in memory. An invalid system memory address was referenced. Defective memory (including main memory, L2 RAM cache, video RAM) or incompatible software (including remote control and antivirus software) might cause this Stop message, as may other hardware problems (e.g., incorrect SCSI termination or a flawed PCI card).

I am assuming it is the memory sticks that my be faulty. is there any utility that i can use to test my memory for defects right after boot?

 

by: sonickmcPosted on 2008-10-13 at 10:02:45ID: 22704055

Try this tool.  You will need to be able to burn the CD and boot off of it.

http://www.softpedia.com/get/Tweak/Memory-Tweak/Microsoft-Windows-Memory-Diagnostic.shtml

 

by: AdamRobinsonPosted on 2008-10-13 at 10:04:37ID: 22704069

Yes, the memory may indeed be faulty (which is often what the second message indicates), but your memory being faulty shouldn't affect the fact that it isn't detecting any of your hard drives.  Did you have a power spike?

 

by: fmh002Posted on 2008-10-13 at 10:12:27ID: 22704140

thanks sonickmc. is

it's hard to say about the power spike because i had borrowed my PC to a friend who is now out of town. i didn't bother asking in what state the machine was in when i got it back. i assume it was working when he had it otherwise he would have told me.

 

by: fmh002Posted on 2008-10-13 at 10:31:26ID: 22704304

i will be testing memory using the ultimate boot cd. i will report the results after a while.

 

by: shadow5599Posted on 2008-10-16 at 11:04:35ID: 22733963

I'm not familiar with the exact sections in that system's BIOS but if there is such a setting as this suggestion...

Go to your BIOS and check for hard drive settings or in particular,  "SATA Operation" (or something similar) and change it to ATA, rather than the default AHCI.
Save & exit
Re-attempt your installation

 

by: fmh002Posted on 2008-10-16 at 15:05:42ID: 22736190

thnx shadow5599. i will attempt that before running the memory tests. right now im too busy with school work. i will be at it once my assignments load decreases

 

by: fmh002Posted on 2008-10-24 at 15:19:50ID: 22800554

i ran the memory tests and there were 0 errors reported on each stick - tested individually. i bought a new hdd believing that it was faulty. i managed to successfully pass the setup process and install winxp. the strange thing is this error (http://i36.tinypic.com/2z4xx1d.jpg) still appears but this time with the new hdd in the last entry. could the controller be faulty?

 

by: shadow5599Posted on 2008-10-30 at 20:45:18ID: 22847482

Perhaps it's seeing some USB drives, such as a built in multi-card reader?

 

by: fmh002Posted on 2008-10-30 at 22:14:44ID: 22847729

i suspect the disk controller is faulty. anyway, the machine hasn't given my any problems yet.

 

by: jsafirePosted on 2009-01-14 at 19:48:30ID: 23380400

i am running into this exact issue...  ive even loaded the SATA driver from acer to a floppy disc and its still not allowing me to install this.

I keep getting the 2 errors fmh002 has been getting.


anyone have any suggestions on how to get windows installed on this short of me buying an ide drive?

and is it just me or is anything acer related way more troublesome then most other pcs out there?

 

by: jsafirePosted on 2009-01-14 at 21:06:45ID: 23380707

Resolved to the best of my ability, the problem was the Floppy disc I put the Drivers on had them inside a Directory with spaces in it and I guess windows XP installation couldnt see that.

I put them into a dir called chipset   and also copied them to the root folder and it sucessfully installed the SATA Driver from acer and I could see my SATA drives and install XP :))

20120131-EE-VQP-002

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