I tried to attach it, but got a message saying the format was not acceptable. I have lots of these files...what do they mean?
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Blue Screen crashes
I have been getting blue screen crashes for a few months now, and cannot pinpoint the cause. I happens randomly and there is no pattern at all. I searched for device driver updates and found quite a few. I started with NVIDIA drive, Intel Pro wireless driver, and firmware update to my DVD burner. When I rebooted, by system went crazy and wouldn't boot. I restarted in safe mode and did a system restore. I'm seeing lots of application errors 1000, 1001, 1002, 1004 and a couple hundred Errors, userenv, 1041. I dread the idea of calling HP tech support, so am trying to resolve this own my own. When my system crashes, the Windows report always suggests that its a device driver causing the issue....but how do I figure out which one?
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Answers
Hi -
I ran the 3 dumps and (sorry), but I don't see CPU mentioned anywhere.
What I did find were dumps from 3 BSODs, timestamps = April 15, 2009, April 30, 2009 and June 9, 2009. All had identical bugchecks - 0x50 - w/ slightly different parms because they are memory addresses and the probable cause of each was the same ---- awvid5.dll
BugCheck 10000050, {e17fe000, 1, bf9d63cc, 1}
Probably caused by : awvid5.dll ( awvid5+13cc )
BugCheck 10000050, {e1d3b000, 1, bf9d63cc, 1}
Probably caused by : awvid5.dll ( awvid5+13cc )
BugCheck 10000050, {e1f7b000, 1, bf9d63cc, 1}
Probably caused by : awvid5.dll ( awvid5+13cc )
There is not much doubt in my mind that these 3 crashes are driver related.
The best that I can find out as of the time of this post is that awvid.dll is a PC-Anywhere display driver for Windows. The timestamp on your's = Tue Oct 23 12:03:19 2001 (3BD5BEF7)
Your system OS is XP SP3, but I only see 1 MS driver w/ 2009 timestamp on it, meaning there have been very few post-SP3 Windows Updates. The NT kernel = Aug 2008; DirectX Graphics kernel = Apr 2008 SP3 original); and win32k = Feb 2009 (the only 2009 MS driver in the dumps).
Your NVIDIA drivers need updating, timestamp = June 2008, which I believe play a part in these crashes as does NIS - the only one with updated 2009 drivers - 11 updated drivers by my last count.
Also - 2 or the 3 BSODs occurred while g2tray.exe was running. Guess what it belongs to--?? You guessed it --- GoToMyPC.
I believe your problem here is GoToMyPC - it is an old version (from what I can tell in the dumps, anyway). Either that or an updated NIS doesn't like it. Regardless, I find no indication whatsoever of the CPU being the cause of the crashes. Look at the timing of them - 2 in Aoril 2009 -- then nothing until June 2009. Then nothing.
Curiosity Ques, please - If the last BSOD was ~ 2 months ago - why come here now? (I am glad you did, of course).
Regards. . .
jcgriff2
.
Hi - I somehow missed the 1st 3 dumps dated 04-09-09... here are the results of those -
2 were the same as before - 0x50 - awvid.dll as the probable cause; process running = TIDC3ES.exe
I got 1 Google hit on TIDC3ES.exe, clicked on it then ran system restore - Here is the Google search link - http://www.google.com/sear
The
I am including the dbug logs - 1 for the 0x8e & 1 for 0x50 in the code box
Regards. . .
jcgriff2
Thanks, icgriff2. I didn't realize you responded. Thank you for the additional information. After thinking about it, I questioned the cpu bieng the issue -- especially since (like you said) there was a period of time where it didn't crash so much. If if were the cpu, wouldn't it be crashing non-stop?
So, from what I can decipher (some of this is too technical for me), my mulitiple problems are stemming from: memory addresses, pc anywhere, gotomypc, and old drivers and software. I can get rid of pc anywhere, but do need gotomypc, as I use it for work. I did update the nvidia drive, and still having the problem. Recently, I'm getting a lot of "Page fault in nonpages area" messages at the blue screen. It passes by so quickly before the laptop reboots itself, that I can't read any more than that.
I've had this problem for months now, and am tracking each occurance to see if there is a pattern. There was none until recently. Every time I put in a particular training CD -- which uses quicktime -- my system crashes. I have other CDs that use flash and have not had the problem, yet.
Going back to the previous threads, how would I update my bios? I found my way to the bios information page but dont' see any "update' function.
I see network activity on the stack text in the dump, meaning that your NIC (wifi or Ethernet connection) is in use. So far, I see an Intel wifi driver -
NETw5x32.sys Mon Nov 17 07:23:12 2008 (49218C60)
This has been updated by Intel numerous times since then - try this Intel link to update - http://downloadcenter.inte
I also see you have a slightly-older installation of NIS - I suggest that you remove it & re-install or try a repair of NIS. Applications that you have for the CD could be phoning home, which would bring in both Intel wifi & certainly NIS.
p.s. I just noticed that your Intel Ethernet driver was loaded into RAM at the time of the crash - the March 2008 date suggests that it should be updated as well.
e1y5132.sys Thu Mar 27 11:38:21 2008 (47EBE99D)
Regards. . .
jcgriff2
Instead of manually updating all my drivers, I'd like to use one of the (free) utilities available. Do you recommend using updatemydrivers.com or pcupdater.com? These utilities seem so much easier for the lay person. I'm so afraid I'm going to do something wrong and not be able to boot up my laptop!
One other thought - the problem that I have had with the driver services under Vista and now Windows 7 is that they never seem to pick up the most recent versions and they don't necessarily download them from Intel, NVIDIA, etc...
The Intel sites that I linked you with are - honestly - very easy to maneuver through. Even if you were to download a wrong driver, Vista usually picks up on that fact and prevents it. If it does get through and is wrong or doesn't work the way you think it should, you have the "rollback" option in the Device manager.
I had to do just that recently when updating an IDT audio codec.
Regards. . .
jcgriff2
Thanks, jcgriff2. I spent time last night with online HP support. After a lot of back and forth, I was told to run HP diagnostics,which I told her I did already. During the first Hardware Diagnostics, I got a blue screen and my laptop rebooted itself. The second time, all tests passed, but it got hung at the optimizing stage for over 12 hours and I had to hard boot. She pointed me to a website that offered the same diagnostic tests, and it hung at "generic processor diagnostic, phase 4." Then I got an "HP Assist has encountered an error and needs to close" and had to hard boot in order to do anything (this is typical whenever I encounter problems). The last thing she offered is for me to send in my laptop into HP for troubleshooting. I don't really want to do that since I use it for my business, and that probably takes a couple weeks. My main reason for going to online chat was to ask about the latest bios update, which I am still afraid to do. There are 4 updates to my current version, and I just want to be sure that all I need to load is the most recent one -- that it is a cumulative update. I keep hearing that "it should be," but want to be absolutely certain so my system doesn't blow up. Any advice to all that?
Hi --
Those results from the HP diagnostics would be nice to have / know what it contains. Do you recall what hardware it was diagnosing at the time of the BSOD? Is there a memory dump from the BSOD ? If so, please upload & attach to next post.
I would really like to know what that system hung on for 12 hours before seeing you do a BIOS update. I would also advise that you backup any files that you wish to retain in case the system does go down. Any BSOD can certainly be caused by failing hardware, but I usually see bugchecks (STOP errors) spread out all over the place with no definitive cause, let alone a repetitive theme like yours.
Were there any logs from the HP tests that you know of? The hanging may have been recorded in the event viewer logs. If you care to run some commands to dump the app & system logs, I'll be glad to take a look at them for clues.
START | type cmd.exe</A> | RIGHT-click on cmd.exe</A> above under "Programs" | select "Run as Administrator | paste the following into the cmd/DOS screen -
*** PLEASE SEE CODE BOX
The output of the commands will be in your Documents folder - $msinfo32.nfo.txt $applog.txt $syslog.txt
Attach these 3 files to your next post.
I am glad to hear that you contacted HP Support. I would like to see more computer owners do so. At a minimum, it logs your system trouble which can be handy to assert an exchange rather than a repair if need be. At best - HP solves your system problem - the exact reason we are all here to begin with.
I am away on a family-related matter in the Southern California desert and do try to reply in a timely manner. If for some reason you do not get a reply from me, please see my profile page for my email address.
Regards. . .
jcgriff2
Have updated all drivers on my computer as well as the bios, and still getting BSOD. BSOD still occurs randomly, when I hit a certain spot on a certain training CD (not all training CDs create a problem), and when I dock or undock my laptop. Error messages (more often now than other previous messages) say Page Fault in Non-Paged Area. I got a lemon of a laptop. I bought HP because of the issues I've had with Dell, but think after this I'll revert to Dell. This laptop has caused me months of pain and suffering, and there is no answer. I'm pretty sure my on/off button will break soon because of the many times each day I have to hard boot because things just stop responding or my down arrows stop working.
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by: KavostylinPosted on 2009-08-05 at 17:34:11ID: 25029207
Attach the .dmp file
they are all located
c:\windows\minidump