Question

dell xps 630 blue screen of death when booting up--0X0000007B (0XF78D63C,0XC0000034,0X00000000,0X00000000)

Asked by: davekuhar

dell xps 630 blue screen of death when booting up- The far as it goes to is before it gets into the OS. any help? the error code is.

0X0000007B (0XF78D63C,0XC0000034,0X00000000,0X00000000)

 the service tag number is - ** tag removed - ModEErf **

I'm not sure what zone to list this question at.

thanks,
Dave

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Asked On
2009-10-03 at 08:51:38ID24782542
Topics

Personal Computers

,

OS/2 Setup

Participating Experts
2
Points
500
Comments
10

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Answers

 

by: neo3998Posted on 2009-10-03 at 08:58:19ID: 25485804

have you tried running Dell diagnostics on the machine? This will determine what is wrong with it.  BSOD can be caused by a number of different issues, including memory and hard disk.  Open up the machine, unplug the RAM and reseat it in the DIMM slots.  Do the same for the hard drive SATA/PATA connectors both on the board and on the drive.  

Can you press F8 and boot the machine in safe mode? Try pressing F8 when the machine is going through POST (power on self test) and let me know what happens.  Sometimes blue screens can be caused by driver conflicts, or hardware issues.  Have you recently installed any new hardware, drivers or windows updates?

Thanks

Neo3998

 

by: neo3998Posted on 2009-10-03 at 09:01:00ID: 25485812

this article may help you:

http://support.microsoft.com/kb/314082

It does involve moving your hard disk to another PC though.

Thanks

Neo3998

 

by: davekuharPosted on 2009-10-03 at 10:03:20ID: 25485963

thanks for the quick reply,

It's not the hard disk, I've tried several different ones that i know are good, and I've changed the memory sticks. I'm now running extended diagnostics, it may take an hour or more.

 

by: edbedbPosted on 2009-10-03 at 10:15:30ID: 25486000

Did windows ever load all the way in that computer with the hard drive you are using?

Using a disk drive out of a different computer will cause that error 3 out of 4 times. It doesn't mean the hard drive is bad.

 

by: davekuharPosted on 2009-10-03 at 12:08:44ID: 25486505

No, windows doesn't load all the way into the hard drive.  the hard drive is good......

 

by: davekuharPosted on 2009-10-03 at 12:09:39ID: 25486509

still running extended diagnostics at this time...  3:09 eastern time

 

by: edbedbPosted on 2009-10-03 at 13:09:03ID: 25486823

Sorry, I guess I phrased that wrong.  Was windows running properly on this computer with that hard drive before you started getting the BSOD? Or, was the hard drive in another computer and you took it out, installed it in this computer and got the error before ever gatting into windows?

 

by: neo3998Posted on 2009-10-04 at 06:15:03ID: 25489099

is the drive IDE or SATA?

have you tried changing the jumper pins on the hard drive from AUTO discover to master if it is an IDE drive?
also take a look at your BIOS settings on boot, as there may be an issue there.  you wouldnt usually get a BSOD on a faulty hard drive on boot, it would generally give you an inacessable boot device error, or something along those lines.

have you tried taking one of the DIMMS out and tried booting it then.  Try different variations, run on one stick, change DIMMS etc.  Are there any blown capacitors on the motherboard when you look? Dell are notorious for having errors with their motherboards and capacitors leaking/blowing.

how did you get on with the extended diagnostics?

Thanks

Neo3998

 

by: davekuharPosted on 2009-10-08 at 04:29:03ID: 25524112

The extended diagnostics ran for 6 hours and found nothing.
I've been very sick in the last few days and I'm still sick, so, please hang in there.
Dave

 

by: davekuharPosted on 2009-11-08 at 12:50:48ID: 31636738

ended up getting dell to fix it. but, the experts helped!

20120131-EE-VQP-002

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