Hi Experts,
We are having two HP Pavillion computers that always freeze. When it freeze, the mouse and keyboard stop responding, the only option left is to reboot.
After searching the web I found that it cold be a fan problem, when the CPU overheat the computer freeze up. I removed the side panel from the machines to see if it help but it still freeze, less frequently but it still.
Should I update the bios? Do you have any idea on what I should try to fix that problem?
Thanks in advance.
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They are freezing randomly but always during a task.
I forgot to say that I tried to reinstall Windows but it did not resolve the problem. That's why I'm asking this question in the hardware area.
I'll run chkdsk /f to fix any error on the harddrives. I'll come back to tell you if that was the problem. These machine don't have a lot of RAM but I don't think this is the problem, they sometimes freeze when just a small application is running.
Thanks
Hi jeromeMtlQcCa,
It could be due to lots of reasons here.
It could be due to what u've mentioned as in the fan but if the fan is working fine, it shouldn't be the prob.
If u feel that it could be heat problem, try applying some thermal grease/paste on the cpu chip and attached the heatsink and fan properly and securely.
If ur system still hangs,
Try removing pieces of your hardware like removing the PCI devices like sound card, network card or any SCSI devices and boot your pc.
I feel that it's the devices in your system cos your system didn't seem to hang during installation BUT until it's been boot to windows. Try removing any other devices and perform a skeletic boot with only:
mainboard, cpu, ram and harddisk installed.
try to boot up with this minimal devices to see if it still hangs.
Interesting that it freezes less with the sides off the case...sounds like it could be heat related...
My old computer used to have a problem at my last house...during summer, the room would get quite hot, and if I had the sides on the case and the computer had been on during the day, then it'd start freezing up and doing funny things...When I reset it, it'd give me a Blue Screen. Turn it off for half an hour, and it'd boot up again happily!
You can get extra case fans for real cheap, it might be worth chucking one in your case just to see...Heck, even if it doesn't fix the problem, a cooler case is always a happier environment, so you're not gonna harm anything!
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by: trghpyPosted on 2003-09-03 at 12:50:38ID: 9281431
1: check your RAM
2: Are they freezing completely randomly, or is it when they're loading software, sitting idle?
3: recently scan disked? you could be running into bad sectors on the hard drive, specifically in a swap space area.