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5.0

CD-Rom and DVD-ROM working only intermittently.

Asked by dhetrick in General Computer Systems

My father bought an e-machine T3085; has the following specs:

Microsoft® Windows® XP Home Edition
AMD Athlon XP 3000+ Processor
QuantiSpeed Architecture operates at 2.167 GHz
512KB L2 cache & 333MHz FSB
nVIDIA® nForce2
7.25"w x 14.125"h x 16"d
160 GB HDD (7200 RPM)
8-in-1 Digital Media Manager (USB 2.0, Secure Digital (SD), Smart Media, Compact Flash, Memory Stick, Memory Stick PRO, Micro Drive, Multimedia Card)
512 MB DDR (PC 2700)
Expandable to 2 GB
56K* ITU v.92 ready Fax/Modem
10/100Mbps built-in Ethernet
DVD +/- RW Drive (Write Max: 4x DVD+/-R, 2.4x DVD+RW, 2x DVD-RW, 16x CD-R, 10x CDRW; Reads 40x CD, 12x DVD), 48x Max. CD-ROM Drive
Premium Plus Multimedia Keyboard, 2-Button Wheel Mouse, Amplified Stereo Speakers
5 USB 2.0 ports (4 in back; 1 in Media Reader), 1 Serial, 1 Parallel, 2 PS/2, Audio-In & Out
nForce 6-channel Audio
nVIDIA® GeForce4 MX graphics (1 AGP 8x slot available)

The DVD +/- RW Drive, as well as the CD-ROM drive have begun of late had problems completely reading/launching disks upon insertion. When a disk is inserted, there is indication that the disk is being read, but then nothing happens. An attempt to explore the contents shows nothing there. The disk is ejected and then re-inserted. Eventually the system will recognize the disk fully and launch appropriately. Additionally, an inspection of the contents shows stuff on the disk.

Both drives are on the same IDE bus, the CD-Rom as the primary, the DVD drive as the slave. I have tried uninstalling them from the device manager and let the system re-recognize/reload them on start up. Same story. I've checked cabling to the motherboard - seems fine. This is a fairly new system (April 04), and I wouldn't expect hardware problems to manifest themselves so quickly. The intermittent behavior of these drives suggests a common cause, but I need some suggestions of what to try. Thanks!

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CD-Rom and DVD-ROM working only intermittently.

Asked by dhetrick in General Computer Systems

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