Question

Capio Windows CE Thin-Client lost password.

Asked by: popio

I have a few Capio by Boundless Thin-Clients I found in the IT closet.  The terminal server they used to connect to is long gone.  I want to set them up to use a new Windows 2003 terminal server however, there is a BIOS-level password set on these terminals to prevent configuration changes.  The problem is I DON'T KNOW WHAT THE PASSWORD IS?  I have 5 or 6 of these boxes that could be useful but as it stands, they are Thin-doorstops.

I have opened one of these up... thinking there is a battery I can remove... nope.  I thought there would be a jumper to reset the device to factory default... not that I can tell.  The only thing I did find out by opening one of these up was that the motherboard has live 110-120 on it.  OUCH! (I guess that's why they put "HIGH VOLTAGE INSIDE UNIT" in red print on the outside???

Any help is greatly apreciated.

Thanks in advance.

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Asked On
2005-03-24 at 17:28:16ID21364191
Tags

password

,

capio

,

reset

Topic

General Computer Systems

Participating Experts
3
Points
500
Comments
7

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Answers

 

by: lherrouPosted on 2005-03-24 at 17:39:14ID: 13627343

Have you tried contacting either Boundless Technologies or the people who purchases the Capio line from them (Neoware) for  tech support?

http://www.boundless.com/Contact_Us/
 - or -
http://www.neoware.com/contact.html

 

by: popioPosted on 2005-03-24 at 18:18:30ID: 13627456

I support requests in at both Boundless and neoware... but the devices are at least 5 years old... support is lacking.  I can't seem to find anything for resetting the pasword.  There are articles describing how to rest the device to factory defaults.  But the require getting in to the Configuration to do so.

On startup, I press F2 in get in to the configuration page. I am then prompted for a password.  I don't know it... so I am stuck.  Do you have any of these thin-clients and is there a way to reset them?  Even if they are different the process might work.

Thanks...

 

by: lherrouPosted on 2005-03-24 at 18:51:10ID: 13627617


I only worked on these for a few months a couple of years ago. Don't recall much about the BIOS.

I did find this on a board about loading linux onto Capios, not clear which version they were talking about...
    "get into BIOS, which is factory password protected.  You could open it up, and short out the jumpers -- but it's easier to call
    Neoware tech support and asked nicely.  :)  The guy I reached assured me he wasn't supposed to let me know that the
    password is "dogbites"

If that doesn't work, here's a thread that has discussion of the same issue you have... maybe you can contact the poster.
http://www.techimo.com/forum/showthread.php?t=101059

 

by: popioPosted on 2005-04-04 at 08:28:52ID: 13698575

No luck with the "dogbites" password.  Boundless and Neoware have not responded to my support requests since 3/24/05.  Any further help is appreciated...

 

by: lherrouPosted on 2005-04-04 at 12:04:16ID: 13700676

I don't think I can help you further, but here's what else I suggest: If you haven't tried calling Boundless and/or Neoware, I would try a phone call to support. You could also try posting in a forum like http://www.linux-hacker.net/cgi-bin/UltraBoard/UltraBoard.pl?Action=ShowBoard&Board=ThinClient&Idle=0&Sort=0&Order=Descend
Seems like some people on there have a bit of experience with the Capios.

 

by: tontinePosted on 2008-10-10 at 07:51:46ID: 22687379

The password on the boxes I have is quality. Hope it helps

 

by: ravenrx7Posted on 2009-02-13 at 07:19:13ID: 23633426

how do you edit the terminal servers on those Capios, I'm in the same boat.. any info is apprecaited

20120131-EE-VQP-002

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