Question

total drive capacity in your system has decreased

Asked by: motulab

i get this on several dell desktops just purchased. any suggestions?

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Asked On
2006-05-03 at 08:53:51ID21836624
Tags

capacity

,

drive

Topics

General Computer Systems

,

Personal Computers

Participating Experts
1
Points
100
Comments
13

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Answers

 

by: motulabPosted on 2006-05-03 at 08:54:28ID: 16597393

"total drive capacity in your system has decreased" warning. please help.

 

by: CallandorPosted on 2006-05-03 at 08:59:25ID: 16597439

Either you got a batch of hard disks which developed bad sectors all of a sudden, or you have something in those locations damaging the hard drives (bad power, perhaps, or excess vibration?).  Do you know how much disk space you have lost?

 

by: motulabPosted on 2006-05-03 at 09:06:45ID: 16597507

i havent lost any space and this error message appears on both dell workstations.

 

by: CallandorPosted on 2006-05-03 at 09:15:45ID: 16597609

If you actually haven't lost any space, it sounds like an erroneous warning.  Do these messages appear every time the machines boot up?

 

by: motulabPosted on 2006-05-03 at 09:22:14ID: 16597666

yes, this comment happens everytime during bootup. also, i have experienced this dialog box on several dell workstations with the same config (2 drive mirror RAID). I am on the phone with dell support and they have never seen the error. I have seen this exact error on Dell Percision workstations, Dell XPS workstations, and a few others running mirrored drives.

 

by: CallandorPosted on 2006-05-03 at 09:39:15ID: 16597832

It seems quite a few other Dell customers are seeing this: http://forums.us.dell.com/supportforums/board/message?board.id=pw_harddrive&message.id=1317

Some suggestions are to remove the Open Manage software (if it is installed); another is that it might be caused by connecting an external USB drive while the system is off.  Dell should definitely address this if it is happening so much.

 

by: motulabPosted on 2006-05-03 at 09:41:45ID: 16597860

Turns out, this error message is generated by Dells OMCI (Dell OpenManage™ Client Instrumentation) which, apparently, is a useful tool for IT people to see failling drive arrays on client machines throughout the network. Dell's suggestion was to either uninstall it or update it. Bah. Lousy Dell add-on software.   :)

 

by: motulabPosted on 2006-05-03 at 09:43:21ID: 16597874

Problem solved. (by me!) do I get the points?

 

by: CallandorPosted on 2006-05-03 at 20:20:34ID: 16602480

Hmm...I thought I suggested that you "remove the Open Manage software (if it is installed)", so didn't I have the solution?  If so, why a C grade?

 

by: motulabPosted on 2006-05-04 at 12:06:29ID: 16608740

you did. i already had a solution though.

for an A grade, I would expect more in the answer. wouldnt you?

besides, you got the points!!!!!!

thanks again,

mo2 (Damien)

 

by: CallandorPosted on 2006-05-04 at 16:37:28ID: 16610943

>i already had a solution though.

Ah, but it wasn't there when I posted.  I wasn't looking for an A grade, but a C grade is next to being unacceptable, and since the solution was there, I felt it was better than that.  I just don't like C grades, because they make me feel like I didn't really help.

If you agree with me and are willing to at least change it to a B, I can facilitate that.

 

by: motulabPosted on 2006-05-04 at 20:08:50ID: 16611829

if its that important to you, let me know what i have to do to change it and i'll give you an A+++!!

-motulab

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