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7.4

Mouse causes PC to reboot

Asked by nbroughton in General Computer Systems

Tags: causes, mouse, reboot, pc

I have a user with a "clone" PC, which is built by our local vendor. We have 600+ PCs from them. This PC is just a couple of months old but just put into service a week ago (it was a spare). When the user (a high ranking official of the organization) sometimes moves the mouse and specifically the wheel of the mouse, the PC reboots. It has also only happened when the user is in MS Outlook. It is running Windows XP on an Intel motherboard and CPU, new chipsets. I have installed new drivers. I have tried specialized mice, generic mice, all of more than one quantity. In other words, relpaced the mouse several times with several kinds of mice, PS2 and USB, wheels, balls, etc. The result is always the same. It does appear to be worse in the afternoon, but the PC is never turned off so unsure if it is overheating. THe PC is in an open area with decent ventilation. The PC has the standard stuff, floppy, hard drive, small generic speakers, no overclocking, a CD player and a CD burner. It has a generic flat screen monitor and keyboard and a motherboard NIC card.

I have no idea how to approach this one other than what I have tried (drivers and new mice). Thank you for any and all suggestions.

Nat

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20091021-EE-VQP-81

Mouse causes PC to reboot

Asked by nbroughton in General Computer Systems

Tags: causes, mouse, reboot, pc

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