Could be a weak powersupply, that would probably not get caught in a BSOD, so also try changing that.
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Browse All TopicsI have a user with a "clone" PC, which is built by our local vendor. We have 600+ PCs from them. This PC is just a couple of months old but just put into service a week ago (it was a spare). When the user (a high ranking official of the organization) sometimes moves the mouse and specifically the wheel of the mouse, the PC reboots. It has also only happened when the user is in MS Outlook. It is running Windows XP on an Intel motherboard and CPU, new chipsets. I have installed new drivers. I have tried specialized mice, generic mice, all of more than one quantity. In other words, relpaced the mouse several times with several kinds of mice, PS2 and USB, wheels, balls, etc. The result is always the same. It does appear to be worse in the afternoon, but the PC is never turned off so unsure if it is overheating. THe PC is in an open area with decent ventilation. The PC has the standard stuff, floppy, hard drive, small generic speakers, no overclocking, a CD player and a CD burner. It has a generic flat screen monitor and keyboard and a motherboard NIC card.
I have no idea how to approach this one other than what I have tried (drivers and new mice). Thank you for any and all suggestions.
Nat
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check the temperatures of cpu and disk; use speedfan : www.almico.com/speedfan.ph
and here a lsit of max temps : http://www.heatsink-guide.
There could be also another reason ,but let's furstly stick with the LucF's suggetion, cuz this will definitely give more light on the problem;
moer over you can check out the event-ids in the event viewer,perhaps this will also help,just make a filtering on teh application and system logs to show only errors and faulty entries...
check out the event-ids on the Microsoft's Knowledge base or just post them here;the best by the event log observing is teh fact that you can catch the error, generated by a special time , so as you know that the problem happened at a specific time you can fastly parse the event-log.
Also it could be tahat the MS Outlook is been vulnerabled, as there were many security notifications on CERT.org about leaks on the MS office the former weeks:
-install Thunderbird or better Mozilla Suite and use Mozilla Mail or even Netscape Mail as a substitute for the MS Outlook -they are even better;
know that the version of Thunderbird 1.5.0.5(the most recent one) is also vulnerable(as cert.org) so use the other two alternatives;
furthurmore, scan the pc with your Anti-virus scanner ,but check out the security settings of the engine:enable intensive scanning and to prove all files on max depth search;
check out for spyware: use Spysweeper(in diagnostic mode/windows is in safe mode!),ad-aware(play wit the seurity setting to find the appropriate level for you),Spybot S&D(enable advanced mode and enable also beta definition files updates then do the check!)
check out the registries with :
-CCleaner and
-TuneUp Utilities 2006
do a registry cleaning and perhaps registry defragmenting,perhaps ther could be faulty entries in the registries, which lead to this problem;
do a registry BACKUP , before doing any changes to your system settings.
cu
nbroughton,
If it's just rebooting without showing a BSOD means that it's not Windows itself which is crashing the computer (which is a good sign as now you can be sure it's hardware related instead of software)
Indeed now take a look at the CPU temperature as mentioned at http:#17207117 as it could be the BIOS is rebooting the computer to prevent overheating.
Another option is indeed mention by rindi at http:#17206986 that it's the PSU.
If the CPU temperature looks fine (e.g. anything under 50 degrees centigrade is very normal) you might indeed be looking at a broken PSU in which case you can test it by just replacing it.
LucF
Glad to help.
Although, it seems like http:#17206986 (from rindi) is the comment you should have accepted as the "Accepted answer" instead of mine.
If you want, I can notify a Moderator so you can re-award the points.
LucF
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by: LucFPosted on 2006-07-28 at 15:13:15ID: 17204933
Hi nbroughton,
kbestop.ht m for a lot of troubleshooting on BSOD's. Try to see if any of the suggestions match the problem you're experiencing.
First of all, you'll need to figure what "really" causes the reboot. Moving a mouse around is not a reason for a computer to crash. Especially as you've already replaced it. What you should be looking for is error codes. Turn off the auto-reboot function of windows by Right-clicking "My computer" => "Properties" => "Advanced" => "Startup and recovery" and here disable the automatic reboot function.
When an error occurs you'll now get a BSOD. Please take a good look at the error you're receiving.
Take a look at http://www.aumha.org/win5/
Greetings,
LucF