[x]
Posted via EE Mobile

Search, ask, and monitor your questions on the go with EE Mobile. Visit Experts Exchange from your mobile device and never be out of touch again.
Question
[x]
Attachment Details
[x]
The Solution Rating System

With so many solutions, how can you tell which solutions are most likely to help you and which ones are not? To provide you with a tool to use, we rate our solutions based on various elements that most accurately determine if a solution is a quality solution. To explain what factors affect the solution rating, here are the elements we take into consideration when formulating our solution rating.

  • The Grade of the Solution
  • The Zone Rank of the Expert Providing the Solution
  • The Number of Author and Expert Comments
  • The Number of Experts Contributing
  • The Feedback of the Community

Your Input Matters
Because of the way the system is set up, the most important variable in this equation is you. As a member of Experts Exchange, you are able to cast your vote on the quality of the solutions in regard to how complete, accurate, helpful and easy to understand each solution is. When you provide your feedback, each rating is adjusted accordingly. So, if you see a solution that has a poor rating that you think is a good solution, let us know by rating it. As you do, the rating will be adjusted and will become more accurate for other members of our site.

If you have any suggestions that you would like to make for our rating system, please ask a question in the Suggestions Zone of Community Support.

Thank you!
6.8

HP Pavilion Desktop - Random Power Off

Asked by srnowacki in General Computer Systems, Personal Computers

Tags: blinking, power, light, hp, off

I'm working on a computer for a customer. It's a Pavilion a1245c with stock hardware. Here's what's happening:

1. The computer randomly powers off - no shutdown, just *poof* and the power is off.
2. After it shuts off, the power light blinks constantly and you cannot use it to turn the computer back on.
3. I have to unplug the power cord from the PSU for 30 seconds, then the blinking stops - mind you the blinking light keeps blinking even after the power cord is unplugged.
4. After I plug it back in, it seems to start up just fine. Sometimes it shuts off again during startup.
5. I have been able to repeat the problem successfully by running scans with the AV and spyware programs - ones that create a heavy load - after about 10 minutes of that, it will shut off.

Any ideas? HP support has had me reconfigure all the power and autorecovery settings for the computer and I've spent 5 hours on the phone with them to no avail. One of their suggestions was to leave it in the BIOS screen for 8 hours to see if it shut off. That only proved to me that there was an issue during heavy usage and not during idle time.

I'm guessing it might be the power supply, but am not up to having my customer spend $50 on a new one unless I'm sure that it is most likely the issue.

Thanks for your support.

ScottN
[+][-]01/10/07 07:07 AM, ID: 18284318Expert Comment

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 30-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]01/10/07 10:50 AM, ID: 18286387Expert Comment

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 30-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]01/10/07 03:35 PM, ID: 18288788Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]01/10/07 08:52 PM, ID: 18290307Expert Comment

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 30-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]01/11/07 02:02 AM, ID: 18291235Expert Comment

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 30-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]01/11/07 05:43 AM, ID: 18292378Expert Comment

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 30-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]01/11/07 11:54 AM, ID: 18295873Expert Comment

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 30-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]01/19/07 09:19 AM, ID: 18350769Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]01/19/07 09:58 PM, ID: 18354916Expert Comment

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 30-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]01/19/07 09:59 PM, ID: 18354919Expert Comment

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 30-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]01/19/07 10:23 PM, ID: 18355007Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]01/19/07 10:35 PM, ID: 18355059Accepted Solution

View this solution now by starting your 30-day free trial. Setting up your free trial is quick, easy, and secure. We will return you to this solution, unlocked, when you're done.

About this solution

Zones: General Computer Systems, Personal Computers
Tags: blinking, power, light, hp, off
Sign Up Now!
Solution Provided By: PCBONEZ
Participating Experts: 5
Solution Grade: A
 
[+][-]01/24/07 04:46 AM, ID: 18385075Expert Comment

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 30-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]02/02/07 06:47 PM, ID: 18457624Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]02/05/07 02:09 PM, ID: 18471869Expert Comment

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 30-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]02/05/07 02:36 PM, ID: 18472029Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]02/05/07 05:23 PM, ID: 18472834Expert Comment

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 30-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]03/08/07 08:13 AM, ID: 18679902Administrative Comment

Experts Exchange has a courteous staff of administrators who help members get the most out of the website by means of administrative comments like this one.

Start your 30-day free trial to view this Administrative Comment or ask the Experts your question.

 
[+][-]03/15/07 05:43 AM, ID: 18726387Administrative Comment

Experts Exchange has a courteous staff of administrators who help members get the most out of the website by means of administrative comments like this one.

Start your 30-day free trial to view this Administrative Comment or ask the Experts your question.

 
[+][-]03/22/07 05:05 PM, ID: 18776104Administrative Comment

Experts Exchange has a courteous staff of administrators who help members get the most out of the website by means of administrative comments like this one.

Start your 30-day free trial to view this Administrative Comment or ask the Experts your question.

 
 
Loading Advertisement...
20091111-EE-VQP-89