It could be a power supply issue or a faulty thermal sensor, or something else over heating.
Did you try the Dell Diagnostisc ?
I hope this helps !
Main Topics
Browse All TopicsI have a Dell Optiplex GX270 and about twice a week it shuts down by itself and when I boot it back up before starting Windows it shows me the following message:"Alert! Previous shutdown due to thermal event. Strike F1 to continue, or F2 to run setup."
I already replaced the fan by the processor. Does anyone know why is doing this?
Thanks!
This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.
Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.
If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.
Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.
Access the answers to your technology questions today.
30-day free trial. Register in 60 seconds.
Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Try it out and discover for yourself.
30-day free trial. Register in 60 seconds.
Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.
Couple months ago I had 2 Optiplex's with the same issue. They both needed new motherboards. Suggest booting from a diagnostics cd (www.ultimatebootcd.com has a good one) and run some mb tests. One of mine failed mb test almost immediately, other ran for couple of hours before throwing out errors. Pretty good idea to try Dell Diagnostics, although in my case went through all steps and came down to the good old Call your Dell rep.
I have seen bad capacitors cause silimilar issues and many dell desktops check the caps on the baord to see if any are leaking or bulging (www.badcaps.net).
it can be caused by nearly anything :
-thermal : check the cpu temp in the bios, or use speedfan; if too high, apply heat paste as suggested.
-power supply : check if it can handle the load here : http://extreme.outervision
or try with another one
-other : swap devices or start with the minimum (1disk, no cd, no extra add-on cards ...)
I'll reiterate - you've got a bad motherboard (or bad capacitors in the mb if you prefer). You can physically inspect the capacitors in the mb as stated above and look for any that are obviously melted, burnt, slumped, etc. You can also run mb diagnostics (see my link above). You've already replaced the processor fan and the power supply, so rule those out - just a thought - the power supply you put in has the same specs as the power supply you took out, right? It's a possibility the thermal past could be an issue as stated above, but doubtful. Run the mb diagnostics and see what errors you get.
you should check the caps that somerthing that we overlooked at look at the caps around the cpu and if those are marked with a x you need to take a closer look to make sure they do not look bad. if you have a K or a T then that could not be the issue. dell had to replaced 3 of my mobos due to bad caps this is a known issue on GX270
Business Accounts
Answer for Membership
by: sorlusPosted on 2007-01-31 at 08:36:55ID: 18437160
It wouldn't hurt to go to dell.com and chat with their support online or call them and talk to them about the problem they would probably be able to offer you decent reasons as to why it is doing it. It could be any number of components overheating.