Question

Blank monitor/goes into sleep mode like PC off

Asked by: mykol13

Hi all,

I have a family pc that has started to give no video signal on start up into XP.  Everything looks fine when it starts up windows XP shows on screen with the loading 'led's' going as should be but then as it should go into the desktop the monitor goes black and says going in to power save.

the graphics card is a ATI 9600.  

If I go into safe mode everything is fine.  I have looked in system properties under display and for some reason there are two cards showing when there is only actually one. if I delete both and restart then again all is ok until I install the newest drivers  it then seems to take time to install them and I back to the begining again.

any ideas please

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Asked On
2007-12-28 at 11:25:20ID23047833
Tags

sleep

,

monitor

,

mode

,

pc

Topics

Computer Displays / Monitors

,

Windows XP Operating System

,

Video Cards

Participating Experts
4
Points
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Comments
5

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Answers

 

by: darron_chapmanPosted on 2007-12-28 at 11:43:52ID: 20544480

Is there possibly an onboard video card that needs to be disabled in BIOS?  If you have an onboard video port, plug your monitor in there and reboot the computer.

 

by: c_rossPosted on 2007-12-28 at 11:50:32ID: 20544530

Hi,

Sounds like either a refresh rate problem or the screen resolution is being set to high for your monitor.

Try the following:

Make sure the driver is installed then start the computer using Safe Mode.
Once logged into Windows you can change the resolution or refresh rate by right-clicking on the Desktop, choosing Properties and clicking on the Settings tab.
For screen resolution, move the slide bar over to the LEFT. This will lower the resolution and allow your monitor to display Windows correctly. If the refresh rate is too high, click on the Advanced button and then click on the Monitor tab. From the drop down, choose a lower value for the screen refresh rate (60 is normally fine). Go ahead and reboot your computer normally and everything should load up fine.  Remember, in Windows, when you change your display settings, always click APPLY first.

Hope this helps.

Regards

 

by: MrkarasPosted on 2007-12-28 at 19:51:20ID: 20546716

I would agree with C_ross, it sounds like a refresh rate thing but you should check the bios for that second card anyway. if you do have an onboard video card, try pluging into that and see if it works (you would expect it not to but maybe that is your problem). in safemode it may look like the settinga are already fully down, nust make sure they are and re-apply them to make them take efect in normal mode.

 

by: nobusPosted on 2007-12-29 at 01:49:42ID: 20547315

if the above does not help, go into safe mode, open device manager>view tab, and click "show hidden devices"
delete ALL video card entries, reboot and reinstall the proper driver for the card.
if still bad, your card is probably bad; you can test it on another pc (if not on-board)

 

by: mykol13Posted on 2007-12-31 at 09:33:30ID: 20556327

Hi all and thanks for the assist.

the onboard was already off when I double checked that.  The refresh rate isnt changable it appears when I looked that one over, dont know if its due to the monitor being LCD or what but 60mhz is all i have to play with.  I'd already deleted the card entries and reinstalled the drivers a couple of times and each time no better.

finally I disabled the secondary card that was showing, it showed that i had two of the same cards install when i didnt,  and this appears to at least be a work around for now as there have been no more problems.  I suspect the card may be on its way out but for now all seems ok.

thanks again for the ideas.

myk

20120131-EE-VQP-002

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