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8.2

Crisscrossing vertical color lines, also swirls on laptop monitor

Asked by tklingman in Computer Displays / Monitors

I'm helping a friend with her laptop - trying to get some documents off before sending off to Dell (this is a Dell Studio book).  When her computer boots up there are thin color lines running veriticall over 95% of her monitor as well as black horizontal lines running across 30% of the screen.  There are a three  major lines in black that are curve around and through the vertical and horizontal lines.  The computer will boot up to Vista but I can only see 5% of the left hand side of the screen - and not enough to see enough directories or to drag files to a flash drive nor enough room to see cmd prompt to copy any files to a flash drive.  The thing is that when we turn off the monitor, I can still see a ghost image of many vetical lines and the swirl lines.  Could a problem with a video card permently etch  in both vertical and/or swirl lines? What could this be? I've tried an external monitor but it's not seeing this.... Thanks.
[+][-]06/27/09 12:20 PM, ID: 24728915Expert Comment

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[+][-]06/27/09 12:31 PM, ID: 24728953Author Comment

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[+][-]09/09/09 07:48 AM, ID: 25291852Accepted Solution

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About this solution

Zone: Computer Displays / Monitors
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Solution Provided By: tklingman
Participating Experts: 1
Solution Grade: A
 
 
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