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10/04/2009 at 05:14PM PDT, ID: 24784236
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7.2

GVision touchscreen monitor getting flaky - cursor loses tracking

Asked by CThomp2005 in Touch-Screen Displays, Computer Displays / Monitors, Windows ME Operating System, Computer Hardware, Miscellaneous Hardware

Tags: monitor touchscreen serial

Hello, all.

I have a small biz customer with a GVision Model L5AX (serial connected) touchscreen monitor.  It has seen some wear over the past 4 yrs, and it now acting up.  At any random time during any random day, it will lose tracking - the cursor moving to a spot about 2" down-right from where you touch.  Couple happen within days after "fixing", or up to a week.

Customer states that when it happens, he runs the Calibration app for it (as I showed him to), but it doesn't usually fix it.  He then reboots the whole system several times, and still, usually, it doesn't fix it.

The couple times I've stopped in, calibration *has* worked for me.  Tonight, I also noticed the serial cable was a little loose at the back of the system so I tightened it (we had already resolved the cursor issue prior to finding this).

So my question is mainly - why?  At least a direction to look in - monitor (hardware), software (drivers), or system?  I'm leaning away from the monitor, as when it gets back "on track", it can work properly for up to a week (I will gladly listen to arguments why it *would* be the monitor, if someone believes so - like, it's possibly getting worn?).

Another tidbit...  It's running on a newer system (hardware), but running Windows Millenium (yep, good old "Me").  I'm not sure why - I think the guy who installed the whole setup for him did this.  [cringe]

I'm throwing this out at 500 points as it's driving this guy nuts - never knowing when it's going to rear up.  He'd like to get this resolved quickly - last resort a new touchscreen.

Thanks much for any tips, advice, suggestions, pointers, and/or information you can provide?
[+][-]10/06/09 05:21 AM, ID: 25504149

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About this solution

Zones: Touch-Screen Displays, Computer Displays / Monitors, Windows ME Operating System, Computer Hardware, Miscellaneous Hardware
Tags: monitor touchscreen serial
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Solution Provided By: CThomp2005
Participating Experts: 2
Solution Grade: A
 
 
 
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