Setup of Blackberry Enterprise Server Express (BESE) v.4.1.3.16

Simon

The device is a 2 day old Blackberry Pearl (8100 I think??) from T Mobile.
These are the steps I took trying to get it to connect:
1. On the server, added the User (The User sat initializing)
2. On the device: Menu > Setup Wizard > Email Setup
3. I want to use a work email qaccount with a Blackberry Enterprise Server
4. Has you blackberry Enterprise Server admin supplied a password?  YES!!
5. Enterered Email address and the Password I set on the sever for the user when I added him
6. Clicked Activate

Then it just sat there for the next hour or so and did nothing...... or until I had enough of it and canceled it.

Question:
When you say about having the operator enable the phone for Blackberry services, does this mean you need to buy some sort of package from them or can all this work on a "pay-as-go" type method where we just pay for the data at the end of each month?

The reason I ask this is that everyone in this company has private mobile phones on different networks etc, so I am a little confused how everthing ties togoether and finally talks to my server in the office.

Does all the network traffic end up going through RIMs servers (srp.uk.blackberry.net) in the end?

I thought this was going to be easy..... no such luck eh!!

Most of the operators have a special Blackberry package. They have to enable Blackberry on your account - you cannot just put any old SIM in to the Blackberry and expect it to work.
I haven't used T-Mobile for Blackberry, but with Vodafone and O2 it was a separate product. If T-Mobile supplied both the SIM and the phone then I would expect that the device is Blackberry enabled.

Do you have message tracking enabled on the Exchange server? If so, use that to see if the activation message has come in. It should stick out, if I recall correctly it is a garbage subject line.

Blackberry is network provider independent.
The network provider simply provides the connect to the network and RIMs server. Your BES can serve devices from any supplier. I have run BES with devices on all four UK networks, plus the odd European network and some US networks. The PIN is all that BES is concerned about.

Therefore you are along the right lines with the network traffic, everything goes through RIMs server.

One last thought, make sure that you have the latest build and update for BES. E2007 support is still quite new. It wouldn't surprise me if the download you initially get needs an update or two.

Simon.

Thnaks for that,
I am guessing that the device is already Enterprise/Blackberry enabled as it has the options to enable the corporate account with the BES server etc.

I have just readded the user, and asked the server to generate a password and email it to the user.  The user recieved the email a below:

"To activate your BlackBerry device over the wireless network, in the device Options screen select Enterprise Activation. In that screen, enter your corporate email address and the following password:
******
This password will expire in 48 hours"

the only thing that I noticed was that the account that the email was sent from was our IT Support email account rather than the BESADMIN account that I setup for the BES.  the server has the Microsoft MAPI client installed..... Do you know how to check this manually?

One other thing as I am just trying this again now, how long should the wireless activation take?

Still no success......

Have tried deleting the user, readdin gthe user then connecting the device directly to the server and assigning the device to the user.

The device shows as Provisioning, but nothing ever happens.

Details from the logs:

40000] (06/12 17:24:23.796):{0x1100} SCS::HandleDbChange: DbObject=200
[40000] (06/12 17:24:24.796):{0x15AC} {paul.xxxxxx@adamsmithixxxxxxxxxxl.com, PIN=250AFxxx, UserId=5}SCS::CheckDBforITPolicyChanges - Queuing SET_ITPOLICY_REQUEST request, ITPolicyId 1
[20000] (06/12 17:24:24.828):{0x15AC} SCS::CreateServiceBooks - Failed to get the encryption key id, Service Book Creation failed for UserId=5.
[30000] (06/12 17:24:24.828):{0x15AC} {paul.xxxxx@adamsmithixxxxxxxxxx.com, PIN=250AFxxx, UserId=5}SCS::QueueServiceBooksForUser - Failed to CreateServiceBooks (Non-Critical error)
[40000] (06/12 17:24:24.843):{0x1100} SCS::HandleDbChange: DbObject=500
[40000] (06/12 17:24:25.843):{0x15AC} {paul.xxxx@adamsmithxxxxxxxx.com, PIN=250AFxxx, UserId=5}SCS::PollDBQueueNewRequests - Queuing SET_ITPOLICY_REQUEST request
[40000] (06/12 17:24:25.953):{0x1100} SCS::HandleDbChange: DbObject=500
[20000] (06/12 17:24:36.390):{0xB40} {paul.xxxxx@adamsmithxxxxxx.com, PIN=250AFxx, UserId=5}RequestHandler::GetDataFromDBforWRP - Unable to find SRPId for user /o=ASIDOMAIN/ou=ASIFS01/cn=Recipients/cn=PaulD
[30000] (06/12 17:24:36.390):{0xB40} {paul.xxxxx@adamsmithxxxxxx.com, PIN=250AFxxx, UserId=5}RequestHandler::SendQueuedITAdminCommandToDevice Sending data to device, contentType=ITADMIN, size=301, RefId=0, TransactionId=-965843337, Tag=2
[40000] (06/12 17:24:36.390):{0xB40} {paul.xxxxx@adamsmithxxxx.com, PIN=250AFxxx, UserId=5}RequestHandler::SendToRelay - SubmitToRelaySendQ, Tag=2
[40000] (06/12 17:24:36.406):{0xA48} [BIPP] Send data, Tag=2
[40000] (06/12 17:24:36.406):{0x344} [BIPP] Received status FAILED, Tag=2
[45056] (06/12 17:24:36.406):{0xDA0} {ConnectionPool::GetConnection()}: new maximum connections in use count = 2
[30000] (06/12 17:24:36.406):{0xDA0} {paul.xxxx@adamsmithinternational.com, PIN=250AFxxx, UserId=5}RequestHandler::DoDeviceSentProcessing - Message returned as FAILED - could not be delivered to device, Tag=2
[40000] (06/12 17:24:36.406):{0xDA0} {paul.xxxx@adamsmithxxxxl.com, PIN=250AFxxx, UserId=5}RequestHandler::DoITPolicyDeviceSentProcessing - ITPolicy GME Receive Ack for the command SET_IT_POLICY_COMMAND - Processing packet, Tag=2
[40000] (06/12 17:24:36.468):{0x1100} SCS::HandleDbChange: DbObject=500
[30181] (06/12 17:25:11.390):{0x3E4} Performing system health check (BlackBerry Enterprise Server [BlackBerryPolicyServer Version 4.1.3.17] - ASIIT01 [POLC] - unknown)
[30000] (06/12 17:25:11.390):{0x15AC} SCS::CheckSrvBkDataChanges -- Checking service book data for changes.
[40000] (06/12 17:25:36.421):{0xA48} [BIPP] Ping 418 sent
[40000] (06/12 17:25:36.421):{0x344} [BIPP] PingResponse 418 received
[45051] (06/12 17:25:39.000):{0x1100} DBNS: renewed subscription, heartbeat 1191

That looks like a problem with the BES communicating with the device.
The PIN is there, so it has connected the Exchange account to the device, but that is all.

I think a call to T-Mobile's Blackberry support team is required, to ensure the device is provisioned correctly. I normally use Vodafone or O2, and both of those I have had the odd occasion where the device wasn't setup correctly on the mobile providers interface with RIM and it had to be reset.

Simon.

Ok spoken to tech support at T-mobile and they are tellin gme that the phone is not setup correctly so are looking in to sorting it out.

Thanks for the help and i'll update as to how it resolves itself.

Is it not true that you should install BES on a seperate dedicated server? Thats what I was told by Vodafone technical support.

 I personalyl decided to use the T-Mobile Vario II with 'push' email technology and it works a treat!   a lot easier to setup and a lot cheaper!

You can get Web n Walk (3GB per month) for about £12 ontop of your phone contract. although you might want to check the price as the link below suggests it will cost you about £8.50

http://www.itweek.co.uk/itweek/news/2160118/mobile-offers-simple-push-email

T-Mobile has announced the availability of a push email service for customers using its Windows Mobile 5.0 handsets. The service is available for companies running Microsoft's Exchange Server 2003 and offers a flat-rate tariff to simplify billing for firms.

Microsoft Push Email from T-Mobile is available immediately under the operator's Webnwalk Professional tariff, which launched in May for laptop users with a datacard. This offers unlimited data access, subject to a fair use policy, for £17 per month for data-only or £8.50 per month on top of a voice tariff. T-Mobile defines fair use as up to 2GB of data traffic per month

Jote Bassi, marketing manager for data at T-Mobile, said the service is an alternative to BlackBerry for customers that prefer a Microsoft-based system. " The differentiator is that it's a simple tariff, offering predictable pricing each month, and works on a range of devices," he added.

Blackberry/RIM like the BES on a dedicated server, but there are no technical reasons for doing so, it is purely performance. If you are going to have a small number of users - up to the limit of Express Edition then it should work fine.
If you are using full BES with many users then you will need a dedicated box.

BigCap - Have you ever used a BES? Most network admins who have don't like the Microsoft solution as it doesn't give them the control. With BES I can stop the users making calls, installing software, sending text, using the WAP browser etc.
Most networks Blackberry plan is unlimited (Within reason) whereas TMobile are the only providers giving a decent data plan in the UK. All of the others are taking the mick with their plans - Vodafone particularly.

Simon.

Thank God for small miracles!!!!!

I finally have it all working.... Or nearly at least!!

This is what I needed to do;

1. Get T-Mobile to activate the account for Enterprise email
2. wipe the phone of all data and applications using the Wipe Option on the phone.
3. Add the user
4. Plug the phone in to the server via the USB cable
5. Assign the phone to the user
6. Everything else basically happened automatically after that, the phone said it was activating and after about 2-3 minutes all was working.... nearly!!

THE PROBLEM:
Has anyone any idea how to increas rthe quota for the user in BES.

The user recieved this message on the phone and I have no idea how to change the quota;

From: Quota Manager <Administrator@blackberry.com>
Date: Tue,  x Jun 200x xx:xx:xx  
To:customer
Subject: Mailbox full One or more messages could not be delivered to your mailbox because they would have  put your mailbox disk usage over its quota. The system will keep trying to deliver  these messages.To receive them, you must  delete some old messagesfrom your mailbox.  

Anyone have an idea how to solve this Quota problem?

For the record, I much prefer the Microsoft Direct Push email.  I purchased a Orange SPV 3100 a few months back and the setup of email took less than a minute.  click a button on the device, select Direct Push and your away.  It work fine without a single fault for 3 months now..... compared to setting up this BES it was childs play!!  I just couldn't convince everyone to buy Microsoft Devices instead of Blackberrys!