thurty_foot_smurf
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Blackberry error "User account is in INVALID mode" when sending emails
Hello All.
I have a BES server on a 2003 server. There are about 6 users currently with blackberrys and all work fine except for one. The error it gets in an email when trying to send emails is
User account is in INVALID mode
Anyone seen this before?
I have a BES server on a 2003 server. There are about 6 users currently with blackberrys and all work fine except for one. The error it gets in an email when trying to send emails is
User account is in INVALID mode
Anyone seen this before?
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I contacted Verizon about this.
They first suggested that I do a hard reset. Meaning powering off the phone, removing the battery for 2 minutes, and then plugging it back in and turning it on.
Unfortunately, this did not work.
The problem was because this blackberry was purchased a month ago, and the PIN number was not changed over on the Blackberry internet service's website. Once the tech did this for me, I started to get the emails within about 30 seconds.
They first suggested that I do a hard reset. Meaning powering off the phone, removing the battery for 2 minutes, and then plugging it back in and turning it on.
Unfortunately, this did not work.
The problem was because this blackberry was purchased a month ago, and the PIN number was not changed over on the Blackberry internet service's website. Once the tech did this for me, I started to get the emails within about 30 seconds.
ASKER
Good info!