Advertisement

10.29.2007 at 10:36AM PDT, ID: 22924949
[x]
Attachment Details

BlackBerry Service Book Problem - More request cannot be completed. Service book information not found.

Asked by mgustavson in Blackberry Operating System, Exchange Email Server

Tags: service, blackberry, book, request, more

Hi, I just upgraded my BlackBerry 7130G to version 4.2, using the software package available through BB's site. It's a Rogers unit, and I used the Rogers specific download.

Everything works fine, the upgraded went flawlessly, except... now my e-mail is hooped. It's not syncing with my BES server, and I'm getting the error 'More request cannot be completed. Service book information not found.' if I try to use the 'More' command on any existing e-mail.

I found another EE question about this, and it advised that if you're on a BES, delete the Desktop (CMIME) service book from your handheld, and resend it from your BES. However, I don't have this service book listed on my handheld. Maybe this is something new with version 4.2?

Also, something about trying to re-register the Host Routing Table...?Start Free Trial
[+][-]10.29.2007 at 10:53AM PDT, ID: 20171632

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 7-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]10.29.2007 at 11:37AM PDT, ID: 20172024

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 7-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]10.29.2007 at 12:02PM PDT, ID: 20172264

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 7-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]10.29.2007 at 01:27PM PDT, ID: 20173005

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 7-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]10.30.2007 at 06:22AM PDT, ID: 20176873

View this solution now by starting your 7-day free trial. Setting up your free trial is quick, easy, and secure. We will return you to this solution, unlocked, when you're done.

 

About this solution

Zones: Blackberry Operating System, Exchange Email Server
Tags: service, blackberry, book, request, more
Sign Up Now!
Solution Provided By: garycutri
Participating Experts: 3
Solution Grade: A
 
 
 
Loading Advertisement...
20080716-EE-VQP-32 / EE_QW_2_20070628